When we do a full system backup, it fails. As the screen scrolls so fast, you cannot see the error. Is there a error log file that we can check?
When we do a full system backup, it fails. As the screen scrolls so fast, you cannot see the error. Is there a error log file that we can check?
Hi, we have all tried the solution offered in knowledgebase and we still have the problem with the full system backup failing
We have tried this as per the aforementioned posts. It doesn't work!
Muvhumbi Thiba are you seeing all the previous posts? Norman Meiringalready submitted a webform and has been waiting since the 9th of June 2023 for a response.
Hi, we already logged a case, ID HD15609755
Hi, thank you. I'll do a follow-up on your behalf, and one of our agents will contact you.
Hi Norman and Vone
My apologies I didn't see all the previous posts, but I did a follow-up regarding the issue and one of our agents will contact you.
Hi, just had a call from Donald, giving a workaround, which we don't even know will work or not. The workaround would be that if you can create a clean system (new install), extract the data for all companies from your backup, and try to make a full system backup from there. I will have to discuss this with our HR Manager before attempting this.
Norman Meiring Are you serious? That is not a viable solution in my opinion, quick fixes leads to hard lessons.
not something that I am very keen on even trying
Hello Norman Meiring
I completely understand that this has been going on for a while, but I'm sure our agent called you back today and gave you a workaround, correct?
Sharon
Hi Sharon, yes
hello everyone,
I just performed a full system backup, but I first went into "PAYSLIP" tab, then Mobility, then to Company setup and unticked each Company. I performed the Fullsystem backup. Processed my update. Went back into VIP and re-ticked Mobility Company Setup. My backup was successful this way.
I am not sure what I am excluding by doing it this way!!!
hi,
I performed a fill system back in this way.
1. Go to the Payslip tab
2. Mobility
3. Company setup
4. Untick- This Company uses Mobility
Do the same for all companies using Mobility setup.
Perform your full-system backup.
Go back and re-tick all Companies with Mobility setups.
@ VIP- please advise if my process is causing corruption to my system.
thanks
Hi, we don't use Mobility and it is disabled for all companies. Disabling/exiting from connected services and deleting the ESSSync.vdb4 on the server has not solved the backup failed. We did finally mange to do a full system backup where we deleted the ESSSync.vdb4 on the server and we uninstalled sage connected services on the workstation. This does give an error that the mobile connect module is not installed when you open VIP. We do not use connected services at all. Don't know how this will affect the normal working of VIP if at all.
*Community Hub is the new name for Sage City