This is now the 2nd time I have this problem - the FULL backup keeps bombing out when it gets to about 80% - I have cleared everything on the drive I am using so have nothing in it and more than enough space - what should I do
This is now the 2nd time I have this problem - the FULL backup keeps bombing out when it gets to about 80% - I have cleared everything on the drive I am using so have nothing in it and more than enough space - what should I do
HI Jane.
I trust you are well.
This indicates one or more of the files in the payroll application directory, including subfolders is currently in use or accessed, which includes company data, documents or application files.
NOTE: A Full System Backup will include all the files and subfolder in the application folder. If the backup failed, it indicates one or more of the files in the application folder is in use.
The "Backup failed" message indicates that another user or process is accessing one or more file in the folder, and the following can be done to resolve the issue:
NOTE: In some instances, the file 'ESSSync.vdb4' (used with Mobility and Self Service) which is a shared database, could be in use by the installed application Sage Connected Services. Here are some steps to resolve this issue, if the 'ESSSync.vdb4 file is in use:
Kind regards,
Donald
Hey Hey Jane Callebaut
Compliments of the new season
I am just following up with you to find out if the answer provided by Donald Mabokela did help with running your full backup successfully.
if so, please click on More>> Verify Answer
Sharon
Unfortunately I had already gone through the whole process previously and no it does not solve the problem
Hey Jane Callebaut
I'm so sorry about this.
Please log this with our support team here: Smartsheet-Techincal support Sage300 People.
Sharon
Hi Sharon - that link you have given me does not give the option to select Sage VIP/Classic
Hey Jane Callebaut
The mistake is from my side, I am so sorry about that.
Please use this smart sheet provided to contact the support team for SageVIP/Classic: Smartsheet-Technical support SageVIp
Sharon
Thank you I have submitted the fault
*Community Hub is the new name for Sage City