The following issue has recently been identified to affect some users:

When using the Flexi Fixed Information import in January 2020 to create new employees or to import “Date Engaged” or “IRP5 Start Date”, the Periods in Service and OID Periods is calculated incorrectly.

How to download the patch file?

• Click here to access the downloads page
• Click on the Patch Files tab
• Select to download Flexi Fixed Info Patch for Classic/Premier on R5.3b
• The file will be downloaded to a local location specific by your browser (usually Downloads folder)
• The patch file R53b_Patch_01.zip contains a PDF document with more details on installing and correcting the incorrect periods calculated

How do I install the patch file?

• Your payroll application must be on Release 5.3b to install the patch file
• Make a Full System backup
• Extract the downloaded file to the system folder overwriting the existing files

How do I correct the incorrect periods I have already imported?

• To amend the incorrectly calculated periods, due to a previous import,  use the Flexi Fixed Information Import to import a “Date Engaged” and “IRP5 Start Date” which differs from the original date that was imported.
• This will enable the system to automatically recalculate the periods.
• Once completed, you must import the actual “Date Engaged” and “IRP5 Start Date” again, so that all data is correct.