We offer multiple support channels to our customers to allow them to find guidelines, checklists, solutions etc. Click on the tick box below for more information.
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Product |
Sage Knowledgebase |
Sage City Announcements, News and Alerts |
Sage City Forums |
Pegg (AI Chatbot) |
Live Chat |
Webform |
Telephone Support |
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Sage Business Cloud Payroll Professional |
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011 420 7000 |
This information and channels can also be accessed through the Sage Support Resources page.
- Sage Knowledgebase: Access our online database with a powerful search engine to view articles ranging from troubleshooting errors to general payroll processes. Available 24/7, it is a great way for customers to get the answers they need easily. No waiting in call and chat queues anymore. Visit the Knowledgebase today!
- Sage City: Have a question about your Sage product? Want to learn an advanced feature? Join one or more product support groups and ask your question, collaborate, share experiences, and solve questions together. Visit Sage City
- Pegg: Pegg is an 'in system' chatbot (a virtual payroll assistant) that has been 'trained' by our support team with answers to hundreds of questions and will search the knowledgebase if it does not have an answer.
- Live Chat: You can access Live Chat from your application to ask a technical support consultant quick question if you need assistance.
- Webforms: This channel is best used to investigate complex inquiries to find solutions for. Once their query has been received by the Sage team, users will receive a Reference number on email which ensures easy tracking of the query. Our dedicated webform team will respond within 4 hours (most often, much sooner than that).
- Telephone: This channel is mainly used for urgent to discussing complex issues (e.g. unable to access application, unable to pay employees, unable to meet submission deadline). Talk to a technical support agent if you have very urgent or complicated inquiries Take note that due to the high demand during tax year-end
Book a Sage Business Partner Consultant
Where Sage Customer Support assists with software related inquiries and provide guidance, Sage Business Partners will be able to advise and assist you with system setup changes, payroll reviews/audits, implementation of new modules, or with the complete Tax Year-end process. Click on the links below to find a partner or submit an online booking:
Renewal license and account queries
If you have inquiries related to your license code, number of employees, modules or accounts, you can contact the teams directly for assistance:
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