Hi Nushi.

I hope this finds you well.

Are you still having the same issue? if so, please reset users using the link below for guidelines.https://za-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=200304131950151&page=1&position=3&q=reset%20users

Should the issue persists, try using a different browser.

It could be that there was a speed performance issue or internet dip at that time.

• If  my suggested answer has worked for you, please click on the ellipsis (...) and click on verify Answer.
• Please click on the ellipsis (...)  to verify my suggested answer. This will help inform the community at large that my solution did help solve your question asked.
• Let us know if the steps shared on the guide did help you, by clicking on the ellipsis(...) and then verify answer.

May you have a wonderful day.

Regards.

Donald

Thank you, the issue was resolved by using a different browser, resetting users didn't help at all ...I was on Chrome when the issues occurred, and I changed to Ms. Edge and the system is more stable now.