Dear Sage City member
During these unprecedented times, Sage remains committed to ensuring the success of our customers, business partners and colleagues. We are working tirelessly to ensure that we support all responsible measures to contain the spread of the COVID-19 coronavirus while minimising disruption to our operations and service levels.
To contain the spread of the virus, we are operating with a limited staff presence in our offices. We are scaling up our ability to support our customers through colleagues working from home. We will continue to be available by phone, email/webform(https://view.genial.ly/5cc1880219b9840f6b7e8e8c) and chat (https://zones.pastel.co.za/resellerzone/login.asp) and are providing regular updates and resources on our online portals.
Please see the Customer FAQ document that shares some details of how we are responding and the steps that have been taken in the Sage business.
Due to the number of incoming requests, we are prioritising customers with business-critical support issues. If your issue does not fall within this category, please bear with us if our responses seem slower than usual.
Kindly use our email/webform (https://view.genial.ly/5cc1880219b9840f6b7e8e8c),chat (https://zones.pastel.co.za/resellerzone/login.asp) and online resources
(https://www.sage.com/en-za/support/) listed below.
Please visit the “Announcements, News, and Alerts”( https://www.sagecity.com/za/sage-evolution-south-africa/) forum in Sage City for updates.
We have prepared various online support resources for you to utilise that are available 24 hours a day. We would like to encourage the use of these channels as first-line support.
- Sage Support Hub: A central hub that shares all the resources available for each Sage product.
- Sage City: Join industry peers, certified partners, and Sage pros online 24/7 for fast answers through forums, articles and product information.
- Sage Knowledge Base: A virtual library of product information and articles written by sage support colleagues.
- Sage Year-end Centre: A central portal on Sage City where you can find all the latest Year-end content.
If you are unable to find the answer you require on our digital platform, please make use of our assisted digital help options.
Kindly note due to the number of incoming requests, we will be prioritising all queries and addressing all business-critical queries as soon as possible while sharing Knowledgebase articles for queries that can be solved with our online resources.
- Chat (https://zones.pastel.co.za/resellerzone/login.asp)
- Web form (https://view.genial.ly/5cc1880219b9840f6b7e8e8c)
We greatly appreciate your patience as we work through this situation.