• Mobile Sage self-service App

    Can we perhaps enquire regarding the Sage app. Majority of the employees who has the app on their phone complain about the mobile app that is not working. When employees are at home they can’t use the app because the app keeps on asking for the QR code…

  • ESS not accessible in the local environment

    Hi Sage Support,

    I am Sage Partner facing issue with new installation. I've followed every steps given by Sage. I am unsure why this is happening.

    Regards,

    Mark

  • Online Group Consultation for Sage 300 People – July - August 2020

    We are hosting online group consultations

    Online Group consultations are online information and training sessions that are conducted by a product expert on the topic being presented. These sessions are easy to join from any convenient location with an…

  • Birthday notification on ESS

    Greetings, does ESS has an option to send email reminders to managers about their employees birthday? 

  • Online Group Consultation for Sage 300 People – June 2020

    We are hosting online group consultations

    Online Group consultations are online information and training sessions that are conducted by a product expert on the topic being presented. These sessions are easy to join from any convenient location with an…

  • Online Group Consultation for Sage 300 People – April/May 2020

    We are hosting online group consultations

    Online Group consultations are online information and training sessions that are conducted by a product expert on the topic being presented. These sessions are easy to join from any convenient location with an…

  • How to setup attachment mandatory for Sick Leave requested more than one day

    How to setup  attachment mandatory for Sick Leave requested more than one day

  • P9/ TAX CERTIFICATES ON ESS FOR KENYA,UGANDA,SOUTH SUDAN

    Hi,

    Kindly check P9/ Tax certificate on ESS, most clients are asking for it, is it possible for development to put it on ESS.

    Regards,

    James Mbote

  • Disable leave application in ESS for certain employee

    Hi,

    We have third party employees who are on our payroll to access payslip via ESS, however they are not using our leave policy. Is there a way to disable the leave application screen on their ESS only without affecting the rest of the employees on the…

  • Web ESS profile is inaccessible by end user

    Good day,

    Kindly assist, end users are unable to access profile on Web ESS. All ports are open for Web ESS.

    The profile is accessible on the server were Sage 300 People is installed.

    Thanks

    Owen

  • Using Forgot Password to Reset Users Password

    Hello Community,

    Happy New Year everyone!

    Please whenever a user clicks on 'Forgot Password' on the ESS log on page, it sends the user back to the sign in page.

    NB: The URL ends with /webselfservice#

  • Employees do not get Email link to reset password after clicking 'Forgot your password?'

    Hello,

    Employees do not get email link after clicking 'forgot your password?'

    Thanks.

  • SAGE 300 PEOPLE ESS PUBLIC URL NOT WORKING WITHIN LOCAL NETWORK

    Hi Team,

    After setting up the sage 300 ess public access, users who browse the link within the local network are unable to access the public site except those who browse the public url outside the local network. How can i resolve this? 

  • Sage 300 People Self Service Mobile App failing to register

    Self Service Mobile App failing to register error "unable to reach server. please check your network connection".

  • What can I check if I have Leave Definitions missing from Web Self Service/ESS?

    From the Navigation Pane
    Expand                   Self Service
    Expand                   Setup
    Double click on       Process Definitions Linking
    Click on                  the Process Definition in question

    Ensure your Leave Definition workflow setup as below:

    From the Navigation Pane
    Expand                   Company Managem…

  • Software Update 19.3.1.0

    Please take note that new software has been released (version 19.3.1.0).

    This is a Mandatory release for Rwanda, Angola, Uganda, Zimbabwe and Optional for the rest.

    Fixes and Features:

    • Bank File
      • Nedbank CPS Bank File
    • New Tax Countries
      • Angola
      • Ugan…
  • Online Group Consultation for Sage 300 People - May 2019

    We are hosting online group consultations

    Online Group consultations are online information and training sessions that are conducted by a product expert on the topic being presented. These sessions are easy to join from any convenient location with an…

  • ESS Payslip Error

    What can I do when users get an error on ESS when trying to print payslips - the error states that there is not enough space on the disk?

    If the Scheduler Services have been restarted and the database has been relocated, please try the following?

    * Check…