Retail POS error

Question

Gooday, I am experiencing this error, "Cannot perform this operation on a closed dataset." This comes randomly during processing in Retail POS even when I try to exit the Till. How can I resolve it

Bennie Pienaar · Accepted Answer

Hi Abmuds 
 Please consider the following reasons and advise to resolve your query. 
 After applying the advice in each reason set below, test if your query has been resolved and then continue with the rest of the advised below. 
 
 REASON 1: CORRUPTED AGENT REGISTRY KEY 
 https://zakb. sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=200331160304539&pa ge=1&position=1&q=How%20to%20delete%20an%20agent%27s%20registry%20editor% 20key 
 
 REASON 2: INVENTORY RELATED 
 Consider the advice in the attached PDF guide. 
 1362.‘QRYPDCHEQUESDUE CANNOT PERFORM THIS OPERATION ON A CLOSED DATASET’ SOURCE DOCUMENT ERROR.PDF

REASON 3: COMPANY DATABAASE CONNECTION ISSUE 
 
 First ensure all network connections are setup correctly and running smoothly. The client might perhaps be experiencing (perhaps temporary) a network dip and this should first be fully resolved.

Else, if the above is not the reason, then do the following:

Get all users out of the company

Backup the company

Within Management Studio, detach the company database

Re-attach the company database

REASON 4: PRINTER DRIVE RELATED 
 then try uninstalling and re-installing the printer driver. 
 
 If the same error is still observed, please let me know. 
 
 Kind Regards 
 Bennie Pienaar

Shazi · Answer

Hey hey Abmuds 
 We are just checking up with you if the steps shared have helped you solve the error you were experiencing. 
 If so, please click on More>>> Verify Answer. 
 Sharon

Sage 200 Evolution

Retail POS error

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