Hi HM Team ,

Thanks for reaching out. This could be a simple display error or a misallocation issue. To resolve this, you can try the following steps:

1. Review the Transaction: Verify the transaction details and ensure that it was entered correctly. Make sure the payment amount was not accidentally recorded as a refund or a credit.

2. Unallocate the Payment: If the payment has been allocated to an invoice incorrectly, you'll need to unallocate it. Go to the vendor's transaction history, find the payment, and unallocate it from any invoices or expenses it's currently applied to.

3. Reallocate the Payment: Once unallocated, reapply the payment to the correct invoices. This can correct the sign of the transaction if it was allocated incorrectly initially.

4. Check for Duplicates: Ensure there isn't a duplicate transaction recorded in the system that could be causing the payment to show as positive.

5. Bank Reconciliation: If the transaction has been reconciled, you may need to unreconcile it first, correct the issue, and then reconcile it again.

6. Reverse the Transaction: If none of the above solutions work, you might need to reverse the transaction and re-enter it. This can be done by creating a refund for the incorrect payment and then recording the payment anew with the correct details.

If after these steps the issue persists, I would recommend reaching out to Sage support directly for further assistance as they can offer more personalized support and may need to look into your account specifically to resolve the issue.

Warm Regards, 
Erzsi

Hi HM Team ,

Thanks for reaching out. This could be a simple display error or a misallocation issue. To resolve this, you can try the following steps:

1. Review the Transaction: Verify the transaction details and ensure that it was entered correctly. Make sure the payment amount was not accidentally recorded as a refund or a credit.

2. Unallocate the Payment: If the payment has been allocated to an invoice incorrectly, you'll need to unallocate it. Go to the vendor's transaction history, find the payment, and unallocate it from any invoices or expenses it's currently applied to.

3. Reallocate the Payment: Once unallocated, reapply the payment to the correct invoices. This can correct the sign of the transaction if it was allocated incorrectly initially.

4. Check for Duplicates: Ensure there isn't a duplicate transaction recorded in the system that could be causing the payment to show as positive.

5. Bank Reconciliation: If the transaction has been reconciled, you may need to unreconcile it first, correct the issue, and then reconcile it again.

6. Reverse the Transaction: If none of the above solutions work, you might need to reverse the transaction and re-enter it. This can be done by creating a refund for the incorrect payment and then recording the payment anew with the correct details.

If after these steps the issue persists, I would recommend reaching out to Sage support directly for further assistance as they can offer more personalized support and may need to look into your account specifically to resolve the issue.

Warm Regards, 
Erzsi