Hello,
We recently migrated our timeslips 2020 data to a new hard drive. However, after doing so users report that they are getting errors and having to constantly restart the program for it to work.
What would be causing this?
Regards,
Matt
Hello,
We recently migrated our timeslips 2020 data to a new hard drive. However, after doing so users report that they are getting errors and having to constantly restart the program for it to work.
What would be causing this?
Regards,
Matt
Does the database path reflect correctly in Timeslips Admin? You could make sure you are logged out on the workstation and log back in. The other to check is setups - preferences. Sometimes firms store…
This is going to be difficult to troubleshoot without hands on. If you are on Timeslips Premium you can contact support through the help. Otherwise you will need to work with a certified consultant like…
How did you move it? Is the data still on the same computer? If you go into Timeslips Administrator and diagnose this computer does it show any issues? What about diagnose the server service? What is the path showing in view network databases as compared to the actual path? One thought is you might need to unregister/register the database with the system to reflect the correct path.
I did a robocopy job on all the data (it was mostly data and no installs) I guess timeslips was one of the things that was in there.
Was it a replacement hard drive with the same drive letter as previously or move it to a new drive?
No it was an additional hard drive. I ran the sage admin tool and did all the diagnostics and all came back with green checks on the server. Is there something I need to do on the client side?
Does the database path reflect correctly in Timeslips Admin? You could make sure you are logged out on the workstation and log back in. The other to check is setups - preferences. Sometimes firms store the preferences on the server instead of on the workstation and if that is the case the path at the top would reflect that.
If the Timeslips program was part of what was move then you would need to reinstall on the workstations to change their path to the cfg file.
Hello, sorry for the late reply. I reinstalled the client on both workstations. However now one of the clients is getting the following error.
Also just tried to do a Data verification and the program stopped responding. Note this is only happening on one user machine now. The other users are not having any issues.
This is going to be difficult to troubleshoot without hands on. If you are on Timeslips Premium you can contact support through the help. Otherwise you will need to work with a certified consultant like me to try to fix the issue.
*Community Hub is the new name for Sage City