TimeSlips 2010 license discrepancy

SUGGESTED

We have a client using TimeSlips 2010.  It reports 6 user licenses, but they are entitled to 16.  If we were able to obtain the original installation key, how would we go about updating the license count to 16?  Would it require re-installing TimeSlips?

Thanks!

Andy

  • 0

    You don't usually need to reinstall. But I would need more background on this one.

    Did you buy 6, then add 10 more later?

    Did it ever have the 16? Was it moved after that?

    Your main problem is that Sage Technical Support is not going to talk to you since it is an unsupported version.

    Do you have documentation on the "entitled to 16?" Like a receipt or something?

    Nancy Duhon, Esq.
    Duhon Technology Solutions, LLC
    Master Certified Consultant for Sage Timeslips
    LawPay Partnered Consultant
    Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.
    404-325-9779
    [email protected]

  • 0 in reply to Nancy Duhon

    It sounds like Timeslips may have been moved to a new server and the original install code was used rather than the reinstall code. 

    When you purchase Timeslips or upgrade it you get an installation code. If you purchase additional licenses you get an add on code. When you move Timeslips to a new server you either use your original code and then re-add your additional codes or you use the reinstall code. The reinstall code can be found by going to help > about support information. 

  • 0

    This TS server was indeed moved.  We have gone through their documentation and it appears they added 6 users to the original installation and it may have been installed using the code from just the 6 user addition?

    From what we can see, they originally had 7, then added 6, but that is all we have documentation for; though, they have confirmation from Sage that they are entitled to 16.  If we could get them to 13, that would be a great step, though.

    I posted here hoping someone would be able to dig up a memory of this from their past knowing we are way past the support date of this product.

    Thanks!

    Andy

  • 0 in reply to Andy Collado

    If the old server is still available then you can get the reinstall code and use that to reinstall. If you don't have access to that you can use the add-on code you have to add the additional licenses. I believe you add it under Help - Add licenses. 

  • 0 in reply to Andy Collado
    SUGGESTED

    If you still have access to the old server, just copy the Timeslip.CFG file from the old server and replace the one on the new server. That should be all you need. I don't see any reason to completely reinstall anything.

    Then, launch, confirm 16, and generate a reinstall code for next time. ;-)

    Nancy Duhon, Esq.
    Duhon Technology Solutions, LLC
    Master Certified Consultant for Sage Timeslips
    LawPay Partnered Consultant
    Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.
    404-325-9779
    [email protected]

  • 0 in reply to Nancy Duhon

    Excellent idea Nancy. 

    Once you do that, make a note of the reinstallation codes so that you have them should you ever need them in the future.

  • 0 in reply to Nancy Duhon

    We were able to bring their old server back online, and it also shows 6 users.  I am assuming they moved this once before and installed using the 6 user additional license?  Can that happen?

    I also don't see an option under Help to Add licenses.

  • 0 in reply to Andy Collado
    SUGGESTED

    Not really.  It should have said, something like " these are add on licenses, you cannot use them to initially install, only to add." I am paraphrasing.

    SUPPOSEDLY, Sage will give you a copy of your original install codes that you are entitled to. But I've had lots of folks say that when they called in Sage would not talk to them.  Sooooooo.....

    If you would like to email me the documentation you have re: licenses, I'd be happy to take a look and see if I can help. Especially any sort of confirmation from Sage that they have 16.

    Please do not post your serial number or anything specific to your licensing here in on the bulletin board.

    Nancy Duhon, Esq.
    Duhon Technology Solutions, LLC
    Master Certified Consultant for Sage Timeslips
    LawPay Partnered Consultant
    Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions.
    404-325-9779
    [email protected]