Timeslips A/R balance - client funds payment was entered, then reversed, but still shows on report

Question

Hi all, 
 I'm relatively new to using the Client Funds function. Fyi, I'm using TImeslips 2020. I entered a payment into client funds in March of 2022 and later determined the payment was for a related client and wanted to move the client funds to that client. I was unable to edit the original transaction, so I reversed the client funds entry in June 2022. Since then, the client has shown up on my aged accounts receivable report with a zero balance. I've tried printing an invoice to clear it, but an unable to generate an invoice. I receive an error message "No data was selected. Either there is no data available of the Selections filter exclude all records." There are no slips, unbilled or otherwise. How can I fix this? TIA.

Nancy Duhon · Answer

That is somewhat helpful. Whether you have slips for the client or not is immaterial. 
 All of the Transaction screenshots reflect A/R Transactions, not Client Funds Transactions. 
 The A/R is reflecting a zero balance correctly. However, you are correct that the zero balance should not be in the report. 
 I would suggest: 
 1) Make a backup, because that will be your only insurance if the following does not work, or makes it worse. 
 2) From the topmost menus, choose File, then Data Verification. 
 3) In the top part of the resulting pop up window, check the first option to Check Accounts Receivable Balances. 
 4) VERY IMPORTANT: ONLY choose to check the ONE client you are having a problem with. This is NOT a case of "Oh, well let's just do them all." 
 5) Under Options, have it Automatically correct any problems found. 
 6) Click Ok at the bottom. 
 Here is a screen shot of all that: 
 
 It will prompt you to make sure that is what you want to do, say yes, let it do its thing. 
 Once it is finished, see if your A/R report has been corrected to now show this client anymore. If it fixed it, make a second backup so you have a copy of the 'fixed' database. If it does NOT fix it, then restore backup #1 that you made in step one. You will need to fix it another way. 
 Nancy Duhon, Esq. Duhon Technology Solutions, LLC Master Certified Consultant for Sage Timeslips Providing individual Consultations and Third Party Remote Desktop Support - including older/unsupported versions. 404-325-9779 duhon@duhon.biz

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Timeslips A/R balance - client funds payment was entered, then reversed, but still shows on report

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