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Slow Database & Rates Randomly Calculating at Zero

Posted By E@GPA over 6 years ago

I was directed to this link when I was told that the system we purchased was having (and constantly has) issues that causes crashes or delays. This most recent issues makes me believe the system is flawed because it is randomly zeroing out some attorney fees. I am not sure how to fix this since all the rates are in the system and it isn't zeroing out all of the rates or attorneys. Does anyone know of a patch to fix this? Any help is greatly appreciated.

0 E@GPA over 6 years ago in reply to Nancy Duhon

I appreciate but I am manually correcting each slip that has a zero. I will have to wait and respond when I have more time. Thank you
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0 E@GPA over 6 years ago in reply to Caren2

Thank you Caren2. This is very helpful information.
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0 E@GPA over 6 years ago in reply to Nancy Duhon

Here is a quick overview: Some clients within this month have the rates zeroed out. It consists of various dates and none are consistent (as in being in a date range) and the database is EXTREMELY slow. Even when we type slips you have to type slowly or it will spit out the words incorrectly because of lag time.

I already checked the attorney names and rates and am slowly entering in the correct rate. Is there a place to go to check why it would zero out some of the attorney rates? Thank you,
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Slow Database & Rates Randomly Calculating at Zero

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