Several months ago I upgraded to TS 2017 from the 2015 edition. Since then several panels on my Timeslips Today show incorrect data.
I have a panel that lists the last ten A/R transactions. That has worked through several prior versions of TS. After the upgrade it shows data for closed projects going back many years and does not include any current data.
A second panel lists the last ten slips entered. Same thing – now it lists a bunch of old, billed slips.
I tried deleting and rebuilding the panel. Even tried many different settings for selection, sort, columns, etc. I tried standard versions of similar reports and tried more custom version. They do not work.
Has anyone else had such an experience?
Other panels, like Projects with Overdue Balances, Slip Totals, Billable Fees work fine.
I contacted customer support and they stayed on the phone for hours trying many of the same things and more. Did not work. They asked for a copy of my database. It worked ok on their machine. I have been a TS user since 1995. The Sage tech that worked on my computer did a complete reinstall, but it did not fix the problem. Therefore it must be some other file that TS uses that is not in the main database that is causing the problem. (My best guess.)
REPLY: “Yeah it works on our end. And it may be a fix in a future 2017 Service Release. So as a workaround you will just have to view that information in the slip list.”
I gave up for a few months – having to do some billable work for a change. When I tried to get additional support I was refused as I did not have a service contract – even though this was a problem from an original installation.
