We, too, feel as if we are being bullied into switching to the subscription service plan.  We have told the Sage representative, more than once, that we are already on a remote server with our IT consultant.  We asked what the benefit would be for us to change from our current service plan to the subscription service plan.  We were told that we would save 10% because our current plan is going to have a price increase of 10%.  We have checked our payment history and Sage has gone up in price by 10%+- every year.  In addition, we would get the upgrades automatically.  All that means is that our Sage date would reside on a Sage remote server and they would install the updates instead of our IT downloading them to our server.  We are not comfortable with our data residing on a Sage remote server and having them manage our confidential information.  Our IT consultant manages more than our Sage platform. We have been on Sage when it was Timberline, over 30 years.  The bigger issue is that the Sage representative told us that, at some point, we will be forced into the subscription based service plan.  That will create huge issues for more than just my company.

Thank you for your response. We are running Sage in-house on our own server, and also have no desire to have Sage managing our confidential data. It seems like this is a forced transition to push people to move to the Intaact product, which from what I understand, isn't even a complete functioning system at this point. Yes, they will give us a 10% discount this year, but next year we're going to be paying 15% more than we are now with the silver plan.

Sage has introduced subscription based plans to offer our customers another choice in how they use our solutions.  You are free to continue using your solution in a traditional perpetual service plan.  There are no plans to discontinue or force any customers off of that option. 

Sage is offering the usage-based subscription to deliver a Software as a Service experience with the benefits of an annual or monthly payment option, and a more cost-effective approach to adding and dropping users and modules as necessary. The subscription option provides Sage Gold Plus business care with free access to all Sage pre-recorded training, as well as exclusive access to our on-demand appointment scheduler for non-urgent, complex support needs. 

If you move to a subscription there are no changes to how you utilize the software.  It is still an on-premise solution that is installed on your servers – you are not being moved to the cloud if you opt to move to subscription.   But, if you are currently having your Sage solution hosted by a 3^rd party hosting provider or interested in being hosted, you may be eligible for a Sage Partner Cloud subscription.  Please reach out to your local Sage authorized Business Partner for more information.

Thank you, 

Phil

Phillip Wiering

Product Management – Construction and Real Estate

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