Hi Lisa,

Thanks for reaching out. Believe I found the account ending 400xxxxxx367 and yes the service end date is 07/03/2021 for the Gold plan on the account. It's not set to autormatically renew.

Although the below is a new feature, I believe you should be able to log onto customers.sagenorthamerica.com/ to approve the invoice so it'll go through. Your login for this site is your email [email protected] (just refreshed your login so you should be ok to access everything). 

Visiting the Customer Portal's Message Center to approve a renewal invoice
To approve a pending renewal, once logged onto the Customer Portal, visit the top right ribbon area and select "My account" then click on "Message Center"

After selecting your product, you'll have a listing of available line items, double click into it. The page will redirect to show a full view of the invoice's details and allow you to access a PDF version in full. Review and click on "Accept Invoice" to approve the renewal transaction.
 

If you need anything further do let us know! Happy to have the team reach out to you directly at the phone number ending 9xx-xxx-x834.

Warm Regards, 
Erzsi

The check for our renewal cleared our bank on 5/25/21    So our license should be updated and current

Oh ok, thank you for that detail. I've forwarded the team your comments and asked them to look into the missing check to reconcile it with the pending renewal on your account. Will update you with any news.

Update that the check was processed and linked to the account on 05/27/2021.

The invoice ending 100xxxxxxx796 was completed for GOLD SUPPORT 300 CRE with plan dates starting 07/04/2021 to 07/03/2022. This plan will take over after the current one expires on 07/03/2021, you can ignore any messages of expiry.

Thank you for the update. I wish they could go ahead and update our records so that the message did not keep popping up though.  Very annoying.  I did click mine to not show again, but I am sure my co-workers will be asking me about it.