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MSW

Why is Sage Customer Support so Awful?

Posted By

I've spent my entire morning trying to get a response to a 2021 issue with the new tax update resolved.  In the middle of processing a payroll.  I'm now on round 2 of "we will have to call you back" with the warning "we will only try once so stay by your phone".  Sage support is hideous, especially considering how costly it is.

Top Replies

  • +2

    Hi , 

    Thanks for reaching out. We are experiencing higher than normal call volume due to January Tax updates, our peak season. You've done a great job reaching out through here though. Using the email…

  • Hi , 

    Thanks for reaching out. We are experiencing higher than normal call volume due to January Tax updates, our peak season. You've done a great job reaching out through here though. Using the email tied to your Sage City profile, I was able to find the account ending 400xxxxx726 and see that my colleagues Greta and Jason were in touch with you today. Were they able to assist? Seeing Jason's notes that he remoted into your screen.

    Warm Regards,
    Erzsi

*Community Hub is the new name for Sage City