I agree 100%, especially since it's time to pony up our annual fee (silver) for $7500. We have been a user since 1997 and the interface has changed minimally since then and the price of the maintenance plan has increased exponentially for what I would call a sub-par product. They used to have a third-level lower priced plan that didn't include any tickets (which was fine for us) but they discontinued that plan years ago. Instead of improving their base product, it seems like they like to add new programs (ie Service Operations) so they can get you to pay more, or you end up adding an outside program like Timberscan. I dread having to upgrade every year, with all the time and hassles, only to be disappointed that there is no noticeable difference in the upgraded version. If I wasn't such an old dog nearing retirement, I would probably look into moving to a different program altogether.

I agree 100%, especially since it's time to pony up our annual fee (silver) for $7500. We have been a user since 1997 and the interface has changed minimally since then and the price of the maintenance plan has increased exponentially for what I would call a sub-par product. They used to have a third-level lower priced plan that didn't include any tickets (which was fine for us) but they discontinued that plan years ago. Instead of improving their base product, it seems like they like to add new programs (ie Service Operations) so they can get you to pay more, or you end up adding an outside program like Timberscan. I dread having to upgrade every year, with all the time and hassles, only to be disappointed that there is no noticeable difference in the upgraded version. If I wasn't such an old dog nearing retirement, I would probably look into moving to a different program altogether.