No activated products for license server - Cannot access our software

Good Morning,

I am an office administrator who works with Sage 100 Contractor.  We have one server with Sage 100 Contractor installed and three active licenses.  I logged in from a workstation and could not access our software.  When I logged into the server, I got the following error message

"Unable to continue: the designated license server doesn't have any activated product licenses" and then redirected me to click "Update License" in the License administrator.  I got back in the license administrator and I clicked the “Update License Information” option and got an error message saying ”Unable to update license information: registration information is incorrect.”


Could someone please help, or direct me where to contact support?  I called them and all they gave me was this website.  Does anyone else have problems contacting support?

Thanks for the help!

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