January 17th and still no Payroll Update

SOLVED

I downloaded and installed the update sent to us in December.  No payroll data was updated.

I contacted SAGE via Chat because their system will not allow a support ticket to be generated (for this we pay thousands of dollars every year).  The individual in Chat stated the version number and Database number will not match.  Fine, although this makes no sense, when will the payroll be updated.  He assured me it was updated.

It is not updated.

I contacted SAGE again via Chat because their system will not allow a support ticket to be generated (for this we pay thousands of dollars every year).  The individual in Chat stated they are working hard and it isn't ready yet but my employees won't know the difference when it changes.

Is it just me or is SAGE not providing the Customer Service and Payroll Updates in a timely and useful manner?  Has anyone else been able to update their payroll?

  • 0

    We are waiting for payroll upgrades as well.

  • 0

    When the year end update was issued in December, the Feds had not yet finalized the 2022 tax tables (according to the instructions that went with the update).  There WERE, however, several States that had updated their tax tables that were included in the update.  There is always a 2nd update that Sage issues shortly after the first of the year, and the updated Federal tax tables will be included on that update (along with any other states with updates).  My understanding is that the next update will be out in the next week or so.  Not sure why Sage is waiting so long (Sage 300 already has their 2nd update)....

  • 0 in reply to Kathy Gotzenberg

    Kudos to Sage and their update and support staff.  We recently had a problem when our payroll archive was created.  The support staff was able to guide us through the process of restoring the old file and reprocessing the payroll archive.  Even though we may not use the support every day, it is well worth the cost to have and the federal and state tax updates.  I'm sure that Sage is working diligently to give us the updates.

    Disclaimer:  I have not been compensated to relate the above information.  Too often we hear only the negative and not all of the positives Sage and their support team provide.

    Larry @ MCK Building Associates, Inc.

  • +1
    verified answer

    The January tax update that includes the Federal tax updates and some additional state tax updates has been released. You can view the post in the Sage City announcements.