Sage BusinessWorks 2021 SP6 including the fix for the error in Report Groups is now available

That’s right! Sage BusinessWorks Version 2021 service pack 6 is now available for download at  Logon is required to download the product. 

 Important items to note:

  • The service pack is only to be installed on top of an existing Sage BusinessWorks 2021 install
  • The service pack must be installed at the server  and on each computer that uses Sage BusinessWorks
  • All users have to be logged out of Sage BusinessWorks prior to installing the service pack
    • If you receive a message stating a user is in the program when in fact all users are out please follow the steps in KnowledgeBase article  17294

 Please download the latest service pack from our Support site

  1. Visit
  2. Click Login (Sign-in) in the top right-hand corner
  3. Enter your Logon and password (If you are not already registered select “Sign Up for an Account”)
  4. Select Sage BusinessWorks under My Products if it is not already selected
  5. Under Support Resources select Sage BusinessWorks downloads and updates link
  6. Select Sage BusinessWorks Service Packs and Product Updates
  7. Select service pack 6 for Sage BusinessWorks 2021
  8. When on the download page click the download link and if prompted choose to Save the file (this is normally at the bottom of the screen) select to save the file to your Desktop
  9. If a location is not selected the download usually defaults to C:\User\{UserID}\Downloads
  10. In Related Resources, review the Release Notes regarding the service pack
  11. When the download is complete ensure that everyone is out of Sage BusinessWorks and double click the Service Pack from your saved location

Fixes included in service pack 6:

  • Article 107372 - Error: "Access violation at address 0042FCB4 in module 'Task4046.exe'. Read of address 21F3729C" when using Report Groups
  • Article 107573 - Error: "BW32-Task0201 has stopped working" or report closes when copying a report
  • Article 109883 - Error: "Access violation at address 00BF7570 in module 'Task0100.exe'. Read of address 000001BA" printing or previewing Employee Totals Verification Report
  • Article 111231 - Tab order incorrect in Direct Invoicing if a Source other than None is selected 
  • Article 111370 - Error: "This function requires an Open connection to the OLE Server" selecting to preview form in Select Orders to Invoice
  • Article 111444 - Cannot import customer prices if the customer ID or part ID contains spaces
  • Article 111461 - The Exported Quotes/Sales Order List displays odd characters

Tax updates included in service pack 6:

  • Idaho SWT tables updated for 2021
  • Kansas SWT tables updated for 2021
  • Ohio SWT tables updated for 2021
  • New York SWT tables updated for 2021
    • Special note: The New York married tax table exceeds the number of rows supported in the database. An option was added to allow for the selection of Married <$1,077,550 or Married >$1,077,550. If, by chance, the employee is in a greater tier, the selection will need to be updated in PR, Employees, Maintain Employees, Status, Filing Status.