Sage50 Cloud. Item drop down list. More than one item is selected / highlighted when using the down arrow key.

Question

Hi, 
 I need help with doing a quote, I get this problem when I try to find an item and scroll down with my down arrow key. All the items get highlighted as I scroll down and I am not sure which is the item I need to choose. 
 I am using Sage50 cloud 2023 on Windows 11. Same problem on Sage50C 2022 after I upgraded to Windows 11. 
 
 Thanks for the help.

Erzsi_I · Answer

Hey , The Sage 50 US support team advised that the above that you shared, addresses an issue with the 2023 release and the inventory item list that we have since identified and issued the update to correct. More specific to this thread: 
 
 This issue is caused due to installed Windows service updates and is an environmental issue not a product defect. We have identified several potential updates which can cause the issue. Currently removing and reinstalling the updates has been found to resolve the issue in most environments, but as it is environmental in nature and not specific to the Sage 50 application (the issue occurs across multiple releases &ndash; 2022, 2023, etc.) it is not an issue that can be addressed with product side changes. 
 
 Hope to share better news as it develops! Have a nice long weekend all. Warm Regards, Erzsi

AWalls · Answer

We are working on fixing this compatibility issue, but in the meantime we've determined that the issue is cosmetic: all items in the dropdown appear to be highlighted when using the down arrow key to scroll, but in reality the last item is always the only one that's actually selected. You can also work around this issue by using mouse instead of the keyboard to select items from the dropdown, as this works normally. Thank you for your patience while we work on this graphics incompatibility issue between Sage 50 and Windows 11!

amit bhatia · Answer

I just got off the phone with them today and still no fix. This is very frustrating that it&rsquo;s been 11months since this issue and they still haven&rsquo;t fixed the problem but they have not problem charging us yearly for upgrading? What are they actually upgrading?? I just updated to 2024 and haven&rsquo;t seen a change since 2020. This is getting ridiculous that they can&rsquo;t fix this issue. The technician i spoke to said they are &ldquo;aware of the issue but no time frame has been given for the fix&rdquo; 
 we shouldn&rsquo;t have to pay for an upgrade if they can&rsquo;t fix this issue!

DebWeiss64 · Answer

I find this SUPER frustrating as well. I utilize my keyboard over the mouse as it is more efficient/ faster with Sage 50. I did find that once the items are highlighted, you can scroll up or down with your mouse to "erase" the unneccessary highlighting. But you have to do this each time, each line. Scroll feature on the mouse helps here without actually using my mouse. 
 
 Hope this helps ease some of the frustration for you as well until this "cosmetic" issue can be fixed.

Sage 50 US

Sage50 Cloud. Item drop down list. More than one item is selected / highlighted when using the down arrow key.

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