Cannot locate JRNLHDR.dat?

Question

I have a company located in a network drive K:\Company\hhm and this is the directory I use to open it in peachtree. Now, when I'm trying to check print I receive an error saying it cannot open K:\Forms\JRNLHDR.dat. I'm quite new to peachtree but I understand that the problem has something to do with the data path, for some reason the file is mapped outside the company folder itself? I have located the file in K:\Company\hhm but I'm not sure what to do. Any advice would be appreciated.

KathleenF · Accepted Answer

It sounds like perhaps your data path on the machine receiving the error may be pointing to the wrong place. This article in the Sage Knowledgebase will provide you instructions on checking your datapath. In your case, it sounds like the datapath should be K:\ Company and may be pointing to K:\Forms. If the datapath is pointing correctly, when you get to the Open Company screen, I would suggest selecting Browse instead of selecting the company that is displayed so that you can find the copy that is in the correct location.

kacci · Answer

So as it turns out the problem was with the forms. I had to delete all the .ptr files in the K:\Forms folder as that is the location of the forms the company is using. No need to change path.

StephenC · Answer

You should check your computer for viruses/malware. Error messages from Sage that say it is looking for a file in the wrong location can be a symptom of an infection.

StephenC · Answer

I think Norton Power Eraser is a free download and you can use a free trial of MalwareBytes to do a one time cleanup. 
 You said that your company files are located in K:\Company\hhm. So go to the File menu and choose Open Company. Look in the Directories section of the Open Company window. "K:\ " should show as an open folder. "Company" should also show as an open folder. "hhm" and any other folders that you can see should be closed. If that describes what you see, then the data path is set correctly in your INI file. 
 You should also try opening one of the sample companies, such as Bellwether Garden Supply, and try to print a check, or anything else that gives an error in your company. If you get the same error, then the problem is very likely virus related. If you don't get the error then the problem could be related to a damaged file in your company. In that case you can try following these steps from the knowledgebase. 
 MAKE A BACKUP BEFORE STARTING THIS PROCEDURE! 
 Section I: Damaged Files in Company Directory 
 
 Close Sage 50 Accounting&mdash;U.S. Edition on all computers 
 Open Computer 
 Browse to the company's directory; see Article 10199, "How to locate company directories" 
 Delete the following files: Note: Delete only the listed files; if unsure, contact Sage Support at 866-747-3888 before continuing
 
 All files with the extension .bak 
 All files with the extension .frm 
 All files with the extension .rpt 
 All files with the extension .ptr 
 All files with the extension .ddf 
 All files with the extension .lck 
 All files with the extension .ptl 
 ~pvsw~.loc 
 AdvData.dat 
 AdvHist.dat 
 Aflocat.dat 
 Alarm.dat 
 Alert.dat 
 Apiaccss.dat 
 Atmntbdl.dat 
 Attchmnt.dat 
 Audittr.dat 
 Avgdtpay.dat 
 Cashflow.dat 
 Connco.dat 
 Cosess.dat 
 Evntcls.dat 
 Forecast.dat 
 Foredetl.dat 
 GLCoat.dat 
 Grpdata.dat 
 Jrnlcls.dat 
 Options.dat 
 PEPUsage.dat 
 Rptfilts.dat 
 Rstydef.dat 
 Rstyle.dat 
 Statcode.dat 
 Stathist.dat 
 Statnote.dat 
 Storetrx.dat 
 Stxhdr.dat 
 Stxrow.dat 
 Userpref.dat

Close Computer 
 Reopen Sage 50 and the company 
 Click Yes on each prompt to recreate a file 
 Verify the error no longer occurs; if it does, continue to the next Section

Best Business Strategies · Answer

I had a virus and my scan did not detect it either. You may try Norton Power Eraser.

Sage 50 US

Cannot locate JRNLHDR.dat?

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