Dashbord not working after windows administrator password changed

SOLVED

Hi

our dashboard wouldn't open because we changed our windows administrator password.

when we open dashboard http://beg-can-mass/BusinessInsightsDashboard/, we get the following error.

how to fix this, can we reset data source authentication or we need reinstall dashboard? 

 

Thanks

HTTP Error 500.19 - Internal Server Error

The requested page cannot be accessed because the related configuration data for the page is invalid.

Detailed Error Information:

Module    IIS Web Core
Notification    BeginRequest
Handler    Not yet determined
Error Code    0x8007052e
Config Error    Can not log on locally to C:\inetpub\wwwroot\BusinessInsightsDashboard as user beghellicanada\administrator with virtual directory password
Config File    \\?\C:\inetpub\temp\apppools\.NET v4.5\.NET v4.5.config
Requested URL    beg-can-mass:80/.../
Physical Path    C:\inetpub\wwwroot\BusinessInsightsDashboard\
Logon Method    Not yet determined
Logon User    Not yet determined

Config Source:

   96:         <application path="/BusinessInsightsDashboard" applicationPool=".NET v4.5">
   97:           <virtualDirectory path="/" physicalPath="C:\inetpub\wwwroot\BusinessInsightsDashboard" userName="beghellicanada\administrator" password="[enc:AesProvider:TjnIovoVo0OzFj5dRJR0nHkv4HG834rQC/RHOeEckDQ=:enc]" />
   98:         </application>
  • 0
    verified answer
    Sounds like the credentials in IIS need to be changed. This is a bit of a guess, as I don't have the dashboard set up, but perhaps worth a shot since no one else has replied yet.

    On your host server, try going to Start > Administrative Tools > Internet Information Services (IIS) Manager

    Navigate the sites menu tree to the Dashboard website and select it, then in the right hand pane select "Basic Settings".

    Under the "Connect As" button - is the "Specific User" set to your admin user, or is it set to "Application User (pass-through authentication"?

    If it's set to specific user you should be able to re-select the admin user (or another one that you make that won't have the password reset) then enter the new password.
  • 0 in reply to Jima
    it works, thank you very much