• Test Environment Setup

    Hello, Our company is interested in redoing our entire GL structure, obviously this will cause a massive change. We have been advised not to create a separate company and do the testing within that company as some of the GL settings are shared globally…
  • Windows Server 2019 Essential

    We have a Sage 100 prospect that would like to use Windows Server 2019 Essential. It is NOT on the Supported Platform Matrix. Is anyone using this? I explained to him that if the server software is not on the Matrix then his install would be unsupported…
  • Crystal 2011 - Setup.EXE Won't Run

    We're running Sage 100 Advanced 2017. During a recent install, I tried to also install the full version of Crystal reports (Crystal 2011 is what included in my Sage directory) to handle some custom reporting we've had added to Sage. The .exe. file won…
  • Program fix question

    Should this program be installed on the server's MAS90 folder? Typically, the installation path will default to the MAS90 folder, but this is not the case for this program fix. https://www.sagecity.com/support_communities/sage100_erp/f/sage-100-announcements…
  • SAGE Installation

    My county is working on an alternative work plan for each office so that county operations can still carry on in the event that something happens to our office. Does anyone know whether or not SAGE can be installed on a laptop? Are there specifications…
  • New Amyuni driver

    When will the new driver be available for Sage100 2020.3. I see reference to these issues as far back as 2013. What is the plan to include fixes in product updates?
  • Cannot Download Sage 100 Payroll 2.21.2

    Hello, I am trying to download Sage 100 Payroll 2.21.2. However, I am greeted with an error message stating that I am not authorized to view this document. Currently, I have an active Business Care plan. Any ideas?
  • Sage100 Client directory being installed to C:\Users\{user name}\OneDrive - {company name}\Documents\Sage 100 vs. C:\Users\{username}\Documents\Sage 100

    I'm having an issue with just 1 Sage 100c Advanced v2019.2 client install to a new laptop. Workstation setup installs the "..\Sage100" directory to C:\Users\{username}\OneDrive - {company name}\Documents\Sage 100 and not to the standard C:\Users\{username…
  • Changing SQL password during current Premium install

    Hi... Never done this before, and Sage does not support this, has anyone changed a SQL sa password while Premium installed and running? I'm sure the database connection would disconnect, but it sounds like we would need to install the program again…
  • Sage 100 License Question

    We have 1 license of Sage 100. Can I install the program on 2 computers to access a database on the network. As long as only 1 user is in the database at a time, is this ok?
  • Moving Premium to a new server (not just the database, the service too) without migration

    v2018.3 Customer is changing hosting providers and their current data center is unwilling to provide a server image, so running a proper migration to the new server is not possible. I've installed the same version on the new server (including enhancements…
  • Installing PR2.21.0 FAILS

    Has anyone seen this error. PR2.21.0 install ends with Finalize Failed with the following error OK ***Then - An error occurred converting pii data. administrator must log in to convert data That fails with Error 12 SY_PII.dvc Line 326 indicating…
  • New Case Link

    The submit a new case does not work on the Sage Customer portal. Does anyone have a link that does work? I've been on hold for over an hour.
  • Can't import Consolidated Report Designer

    Appears that a client deleted the Consolidated Report Designer. I am trying to import it back in, and getting an error about the EXPAND.EXE program and a temp folder. Is this a rights issue to the temp folder?
  • Silent and Unassisted Removal and Deployment Sage 100v 2019

    Does Sage support silent removal and deployment for client installs? We are using Sage 100 v2016 and moving to a new server with Sage 100c v2019. Is there a way to deploy a script to uninstall the client on all the machines and reinstall a new client…
  • Azure SQL

    Has anyone tried to install Sage 100 Premium on a Azure SQL instance? It's a lot different than the standard SQL setup. I managed to get the system installed, but i am getting various SQL and Sage errors that seem to be related to permissions of one kind…
  • payroll tax update hangs waiting for users 2.20.1 installed

    Trying to install payroll tax update. Message says data entry in progress. 2.20.1 installed was supposed to fix this. Anyone else? Steve
  • Production Management for 2019.3?

    I am working on setting up a test system for Production Management and the versioning is confusing me. The Sage KB ( 98752 ) says nothing about PM for product update 3 (which was released mid-March). Nor does it reference compatibility for the current…
  • What version SQL is Sage 100 2019 and Sage 100 2020 compatible with?

    What version SQL is Sage 100 2019 and Sage 100 2020 compatible with?
  • How do I manually uninstall SAGE 100 Standard 2017 client from a couple of workstations. the mapped drive is not available.

    I need to remove Sage 100 standard 2017 from a couple of workstations and the mapped drive is not available since these workstations were moved to a different location. I am unable to find an uninstall file.
  • FRx failed to validate frx system database

    Hi... We have client still on FRx which I have been successful at adding a new client user to their system. But a new Windows 10 user is giving me problems and now the knowledgebase does not show my problem. When accessing the program, "failed to validate…
  • 'Error 14 Program *updater\windx.upd Line 5540' during synchronization step on new workstation

    The other day I was setting up Sage 100 on a user's workstation when I received the following message: The following error has occured: Error 14 Program *updater\windx.upd Line 5540 Contact your system administrator I've tried reinstalling…
  • How to configure Workstation

    Hi We would like to integrate our order fulfillment system with Sage 100 2019,and it is installed in one of our system,administration tool alone installed but not sure how to install and configure Workstation from where we can manage inventory and…
  • Sage 100 Premium

    We have a new client that would prefer to use the Premium (SQL) version over the Providex version. We currently do not have any Premium installations. Just checking in to find out if there are any "quirky" installation/implementation issues that we should…
  • Switching to Sage 100c from Sage 100

    My company decided to go with the subscription pricing model at the last renewal. I have a ton of questions about the switch. Is there any documentation on switching from Sage 100 to 100c? What do I do with the Unlocking and Activation Keys? What…