Sale Order Entry - History no show

SOLVED

Hello.. we are using Sage 100 2022 couple of our users are having trouble viewing item history via S/O Lines tab. When adding a new line item then hitting F2 key the item list doesn't show however when I do the exact same the list appears.. 

Please review attached as you see I add Line 7 first 3 chars of item# then hit F2 the list appears but the other users this list doesn't appear

Doc2.docx