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Could someone please assist me with setting the correct User Rights so that general employees may not see the Cost Price of items. I have disabled the Display Inventory Cost, however the Item Cost is still displaying under the price lists. Thank you…

We have become aware of an issue affecting the email notifications of Payroll Professional Sage ID access invites and Sage Self Service new user invites. The Sage technical teams are currently investigating the issue to resolve this as soon as possible…

When you access https://sagepayrollprofessional.com you will notice that the Login and Existing user? buttons have moved. The buttons have moved to a section "Are you an existing customer" situated on the page, under the onscreen green block and picture…

I recently was given the responsibility of supporting the Finance department desktops and Sage 300 ERP server. All Finance desktops have "Microsoft Office Access database engine 2007" installed on them, but i have no idea why it is there or what processes…

Is there a way to restrict access to standard report settings while allowing employees access to custom settings? We recently upgraded to 2018 and use the Job Cost Module. The Job transaction detail report is something we use frequently but since we upgraded…

Incident update (11:27) The site is up and running again, and users will be able to log in again. We thank you for your pateince and apologise for any inconvenience caused. -------------------------------------------------------------------------…

Sage Business Cloud Payroll Professional is not a website where if you launched it, you can just click on the red cross and close the page. In closing the system in that manner means you are closing it unnaturally, leaving files open in the backend. …

A unique Sage ID is created by each authorised user, and only those users are able to access the system

Your consultant can no longer access your system without you sending an invite to assist you. On the Company Listing Screen, select Access Control. On the bottom right-hand side, click on the Invite Consultant option On the pop-up screen that will…

Click here for a guide on how to provide access to a Sage consultant.

No you won't as Payroll Professional requires a stable internet connection to be able to access and process the payroll. For more details, click here to refer to the Technical Requirements and Specifications document.

Hello All, I am trying to setup row level permissions on Query reports so that users can see data only specific to their site. I was able to setup the row level permission on all the transaction screens, but I am not sure how to setup similar permissions…

Hello. We are having a bizarre issue with Microsoft Office 2016 and an ODBC connection to Sage 100 Advanced 2018 ERP. We use a system DSN to connect to Sage from Access to run queries and reports not available in Sage and have been doing this for years…

Good Afternoon I run a number of queries in MS Access with a connection to Sage 50. Since upgrading I cannot connect to Sage 50 any more. I've tried to select a new location for the tables using the new Sage50v23 DSN but it won't accept my user…

I have some current users that login to Sage 50 Accounts who cannot login to archives due to data being locked when archived. I have been told they can login with manager, but because of different access rights for each user this is not helpful and therefore…

Hey We recently tried to upgrade to Accounts 50 v24 (from v22) and discovered that the ODBC driver call from Access 97 no longer seems to work. In every other upgrade I have gone to access tools, then linked table manger, and then select a 'new…

I Initially gave rights to a certain group to to be able to create dashboards. However, the users do no have permission anymore. How can I allow them to create the dashboards again. I checked the security profile and it set to allow them to create the…

I have users that are grouped in groups. One of the users in a group needs the ability to carry the circled function. Currently, everyone can access this function. How can I restrict it to only one user in this group. On the function I did not…

So I am racking my brain on this, I have Admin rights to all companies on my list, I double checked all check boxes in Role Maintenance, yet I still cannot access Payroll > Setup > Tax Profile Maintenance. Gives me, "To access this task, you must have…

I am trying to hide certain field that come up on the invoice screen Cost Price and Margin columns on sales orders and invoices. How can I do that

I'm trying to set my scripts to be able to search the tracking number when they click the hyperlink, but for some reason I don't get the value I get the name of the UDF, but not what I put in there. Anyone has idea how to do it? please help ' Create…

Hi all; I've been having some serious difficulty finding an answer to this issue, which has led me to create my first post here. I have an access database that pulls tables from all companies by use of pass through queries. Connection strings are handled…

When attempting to launch print files from desktop the print file window does not open, but another desktop.exe is launched. NTFS permissions to the print files locations are the same for these users as others who are able to launch print files successfully…