We’re moving!
Soon Sage Classic Payroll & Sage Premier Payroll and Sage 200c VIP Knowledge Base that is available in the Customer Zone, will be moving to become part of Sage Knowledgebase—complete with new features!
What does this mean?
Sage Knowledgebase…
Fast track your Tax Year-end with our new dedicated support channels.
To improve our customer service and decrease the waiting time on support, we have created new menu options when you phone us where we offer assistance on Frequently Asked Tax Year…
We’re moving! Soon Sage Pastel Knowledge Base will be moving to become part of Sage Knowledgebase—complete with new features!
What does this mean? Sage Knowledgebase will look different, but we want to assure you it’s still part of the Sage family of…
When it comes to supporting you and your software, Sage offers a variety of support options to suit different situations. You've already found Sage City, and we hope it gives you the solutions and ideas you need, however there are other help channels…
In many of the responses Article numbers are give for instructions to refer to but when clicked on they must be too old.
Where do I go to find these to begin with?
Simple question - doest it works at all?
I had only few success searches trough Knowledgebase, but rest i get error message like: System is not currently available. Please contact the system administrator.
Same time - I cant find info where to contact…
We are pleased to announce that on 12/14/2016 we released the 2016 Interim Release Download (IRD) and the tax tables for the 1st Quarter of 2017. A Software Notice was sent to the primary contact of all current Sage Business Care accounts with this information…
We regularly survey our customers asking for feedback. If you’ve ever responded to one of our surveys, I want to thank you and let you know how much we sincerely appreciate your reply and also assure you how seriously we take those responses.
To give…
I apologize in advance if I am posting this in the wrong location. I could not find anywhere to post a question within the Sage 100 support section.
I have been watching a few of the videos that are offered in the support section, and we also purchased…
Several years ago, Sage North America joined the Consortium for Service Innovation and started implementing knowledge-centered support (KCS) practices. If you're so inclined, you can read all about the practice on the Consortium's site here , but the…
To access the Sage Knowledgebase, go to https://support.na.sage.com \
After logging into portal, on the left hand side, under My Products section, select applicable product line
In the Search field at the top, type in the KB ID number or keywords…
Sage’s Knowledgebase (KB) can help you get the information you need. Day in and day out, the Sage Knowledgebase is where you’ll find resolutions to software concerns, as well as product updates to keep your software running optimally. Here are five Sage…
Login to http://support.na.sage.com to take you to the knowledgebase. Once you're logged in, type October 2014 in the search area, select Sage 500 as your product and click search. You will find a list of all the downloads (client, server, release notes…
Testing and recreating issues/workflows is one of the fundamental troubleshooting tools we use at support. Testing your issue allows us to gather information on resolving your problem. We then use that information to create support knowledgebase articles…
The ETUtil error is almost always due to lock files in the database. Copy the database folder to a different location, delete the PDOXUSRS.LCK and PARADOX.LCK files from the installation folder, delete LOCKS.DB and LOGIN.DB from the database and make…
I'm looking for a Knowledgebase article on moving data from current to current in each of the modules. Not having any luck searching on my own.
Thanks.
I had a customer using Sage 500 7.4 run into the issue described in the following thread http://sagecity.na.sage.com/support_communities/sage500_erp/f/88/p/31592/119170.aspx#119170 which has been identified by Sage as a bug and the Dev Tracking number…
We’re excited to announce that we’ll soon be putting the finishing touches on the Sage support Knowledgebase! In late November, you will have access to our improved Knowledgebase and self-service experience. New features include the following:
Easier…
