Sage 100 Contractor will be implementing a new support model designed to dramatically reduce the time it takes to reach an agent.
What’s changing? Effective May 7, all Sage 100 Contractor customer support contacts will be initiated online via Live Chat (from the in-product Help menu or http://www.SageCity.com Support Groups > United States > Construction & Real Estate > Resources) or by opening a case on the Customer Portal (Manage Cases > Submit a new case).
Why change?
- Your feedback: You have told us that it takes too long to connect with a support analyst through our traditional phone system and you prefer not to wait in a call queue.
How will this improve your experience?
- It takes just moments to connect with a Live Chat analyst or open a web ticket (much faster than calling in) and you will be connected with the same Sage100 Contractor analysts you are used to working with.
- If a call is needed, we’ll call you (or schedule an appointment at a time that is convenient for you).
- Now you will know! If a call is required to solve your inquiry, our Live Chat analyst can give the you an estimate of the time and number of callers ahead, so a decision can be made to get a call back or schedule an appointment.
- No starting over! The Live Chat conversation will be available to the phone analyst, so the conversation can pick right up where it left off.
Access to Customer Support via chat, web tickets, phone or appointment is subject to your active Business Care plan with Sage.