Sage 2020 Locking Users Out

Has anyone else had the issue of Sage 2020 running the the processes and details in task manager but not showing the interface and then locking the PT.LCK file and SUA00021.LCK file on their server? Every morning this happens with our Sage 50 and we have about 20-25 constant users daily. Support hasn't been able to resolve the issue and I'm looking for anyone that can help out.

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  • Does the .NET framework update work for this problem?  We've had this issue for the last 3 weeks after weekly reboots (installed Sage on a terminal server with all of the remote workers now).  Seems there is 1 user that always causes this with these 2 files open after the reboot, it's been the same user the last 2 weeks, not sure about week 1.

  • Hello robb4242, 

    I just sent you a friendship request asking for you to kindly send me a direct message with your contact information so that I may have someone from our Sage Support team contact you directly and provide assistance.

    Thank you.   

  • We else had the issue of Sage 2020 since since upgrading on  Aug. 2019, Has anyone come up with a solution to this problem yet? Everything we try only appears to temporarily fix the issue. Now there is an update of PTXA2020.2.0 to be installed, shall I install it ?  I am worry to install it but the issue more and more?

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  • We else had the issue of Sage 2020 since since upgrading on  Aug. 2019, Has anyone come up with a solution to this problem yet? Everything we try only appears to temporarily fix the issue. Now there is an update of PTXA2020.2.0 to be installed, shall I install it ?  I am worry to install it but the issue more and more?

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