Sage 500 7.4 end of life

SUGGESTED

any one heard or know when Sage 500 end of life is?

  • 0

    I just got off the phone with Support.  According to them, the January 2014 Update is the last for 7.4 - which is disappointing to me as there are a number of fixes in April/July that I am interested in.

    Also means that 7.4 customers are not likely to get 1099 updates either.  I wish this were communicated earlier ("plus 2 prior versions").

    So as far as EOL - web/phone support available until 9/15 (via RKL:http://www.rklesolutions.com/blog/sage-500-supported-versions/).  But product updates are probably done.

  • 0 in reply to KLou
    SUGGESTED

    Please allow me to clarify for the record. The Sage support policy is to provide ongoing support for the current version and 2 versions back (in this case -- 2014, 2013, and 7.4).  Typically, we provide scheduled product updates for the current version and one version back (2014 and 2013).  However, we may (at our discretion) provide an individual fix for the earlier version based on severity, perceived impact, and the overall nature of the requested/required fix.

    Additionally, while we have previously provided 1099 year end updates for the current release and one version back, that determination is based on the adoption rate of the newer versions in conjunction with the length of the current release cycle.  In this instance, due to planned availability of the 2015 release targeted for late summer 2015, should a 1099 year end update be required (as it typically is) we will provide the update for the current release (2014), and 2 releases back (2013 and v7.40).  

  • 0
    SUGGESTED

    As announced at Sage Summit 2014, "Let me clarify this point here and now. Sage will NOT be retiring Sage 500 ERP in 2017. There is no determined or announced retirement date for this product at this time…"  If you would like to read more about the announcement and the plans for continued investment in Sage 500 ERP customers you can read the entry here: www.linkedin.com/.../20140807212218-38136978--the-future-of-sage-500-erp-a-win-at-sage-summit-2014-in-las-vegas

  • 0 in reply to lscade

    I want to thank Linda Cade for running with this and providing this detail feedback in response to the above questions. It was also great to see her post that she provides a link to above.

    We have been very candid with our message on this subject as well. With our original post in 2012  www.rklesolutions.com/.../the-future-of-sage-500-erp-formerly-mas-500 while linking to the new statement and our new post in 2014 following Sage Summit in Vegas http://www.rklesolutions.com/blog/sage-500-reinvigorated.

    We have also blogged about the Sage 500 ERP 1099 release situation http://www.rklesolutions.com/blog/sage-500-erp-1099-updates/. We have updated older versions for years. We understand why the Publisher such as Sage needs to put a line in the sand and move on but we also understand the reality of businesses to maintain their current versions. It could be that you are trying to get a better return on your investment. It could be that you are not able to make the spend at this time. It could be that you are unable to upgrade because of other 3rd party enhancements that are not compatible with the Sage release. It could be that you use a 3rd party credit card processor and business requirements prevent you from switching to Sage Payment Services.