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Issues identified with Sage 300 product entitlement

NOTE: This critical notice applies to Sage 300 subscription products (i.e. Sage 300c and Sage 300cloud) for the North America region.

We have identified two issues with Sage 300 product license keys that may impact you.

  • Issue #1: Users are able to login to Sage 300 but receive an error message “A valid license could not be found” when clicking on any OE/IC/PJC icons. Users are not able to access those screens.
  • Issue #2: Users receive an error message “You have reached the maximum number of concurrent users for your subscription” because the number of Lanpaks available is displaying incorrectly.

Resolution: We have identified the root cause of both issues in our back end systems and we are currently deploying a fix. We are expecting both Issue #1 and Issue #2 to be resolved by end of day today.

We sincerely apologize for any inconvenience caused and we will post another update to this Sage 300 Announcements, News & Alerts forum today.

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  • 9/17 FINAL UPDATE: This incident is now considered resolved. We have continued to monitor accounts closely last night and this morning to ensure that the licensing issues are resolved, and we have been proactively reaching out to those on the priority escalation list to notify them of the resolution. Our team will be completing a full root-cause analysis to ensure these issues do not recur. Again, we sincerely apologize for the inconvenience.

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  • 9/17 FINAL UPDATE: This incident is now considered resolved. We have continued to monitor accounts closely last night and this morning to ensure that the licensing issues are resolved, and we have been proactively reaching out to those on the priority escalation list to notify them of the resolution. Our team will be completing a full root-cause analysis to ensure these issues do not recur. Again, we sincerely apologize for the inconvenience.

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