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Issues identified with Sage 300 product entitlement

NOTE: This critical notice applies to Sage 300 subscription products (i.e. Sage 300c and Sage 300cloud) for the North America region.

We have identified two issues with Sage 300 product license keys that may impact you.

  • Issue #1: Users are able to login to Sage 300 but receive an error message “A valid license could not be found” when clicking on any OE/IC/PJC icons. Users are not able to access those screens.
  • Issue #2: Users receive an error message “You have reached the maximum number of concurrent users for your subscription” because the number of Lanpaks available is displaying incorrectly.

Resolution: We have identified the root cause of both issues in our back end systems and we are currently deploying a fix. We are expecting both Issue #1 and Issue #2 to be resolved by end of day today.

We sincerely apologize for any inconvenience caused and we will post another update to this Sage 300 Announcements, News & Alerts forum today.

  • What am I suppose to tell my clients?  Yada Yada we made a booboo?  

  • Hi , once again we do apologize for the inconvenience. Sage is taking responsibility for this issue as described in this post. You can direct your clients here to let them know the issue is on our end. Please know that this is currently our highest priority and we are working hard to get this issue fixed as soon as possible.

  • Update: We are still in the process of updating our back-end systems and will continue to do so overnight. We plan to provide another update to this forum post by 6 AM PT tomorrow.

  • Final update: Last night we were able to successfully deploy the fix to our back-end systems, which resolved both issues described in the post above. Again, we apologize for any inconvenience caused. If you are still having issues, please contact Sage Support.

  • UPDATE: We have continued to discover some additional errors with our release and some customers are still experiencing entitlement issues. We are working to resolve the issues as quickly as possible and we are truly sorry for the inconvenience to our customers and partners.