Hello,
We had a strange event occur a few days ago. For one of our batches, the Cash Receipts Journal processed all of our checks except for the last 4 in the batch. However, the full batch was posted to the General Ledger, and the full amount shows (including the last 4 checks). However, the last 4 checks were not posted to the customer accounts so we can not close their invoices.
We discovered this issue after calling these customers about paying their invoices. They were sure that they paid them, and sure enough, when we went back and checked we had the physical checks and have already cashed them. The first thought that comes to mind is doing a one-sided entry, however, we would like to know how to troubleshoot what went wrong and if there is a more appropriate way to deal with this.
Thanks,