Did a password or path change?

no

Does the monitor suggest that the e-mails are being sent?   Are there error messages in the monitor?

What email service are you using? In house Exchange or hosted? If in house then open Outlook and look in the Sent folder and see if the emails are going out.  And as indicated does the Monitor app show they emails as going out.  Have you talked with the Knowledge Sync people? They are very good about assisting with situations like this.

Hello -- this is Don Farber from Vineyardsoft ([email protected]) and we can definitely help. First, you should go into the "Monitor" module and look under "Application Events", "Triggered Today/Yesterday/All". You will see the triggered events listed on the right; highlight an individual event and click on the "Deliverables" button at the bottom-left. This will show you what alerts this event was configured to send out, and whether those alerts were successfully delivered.

You can also look under "Email Delivery" and see if any error messages appear there. Since you report absolutely no emails going out, I think it has something to do with the email account configuration; did you try going to that email account (in the Administration module) and performing an "email test"? That will tell you whether the issue is with the email account (my suspicion) or with the configuration of the events that are sending the emails.

By all means contact our tech support staff -- log a ticket using www.vineyardsoft.com/support_email.php and our tech support staff will definitely be able to help.

yes it does and I have no error messages.

We use a hosted service and they looked into this and stated that the problem is not on their end.  Monitor shows that everything is fine.

The monitor shows that the email was completed and there are no errors showing under the "All" section.

I did try a test email to my personal AOL account.  The monitor showed that there were no errors and the email is completed, but I did not receive it.

Can I put a ticket in through Sage?  I have a plan with them but not a maintenance plane with Vineyardsoft.

There are three possibilities.   Deciding where the problem first occurs is very important.

1.  The e-mail is not actually being sent by KS.   (you indicate you see the e-mails in the monitor as having been sent)

2.   Your host service is rejecting the e-mails.      (does your service say they see the e-mails incoming and are forwarding them to the receiver?)

3.   Your receiving e-mail program is blocking    (are they in your junk mail?).

#1 is a Sage/Knowledgesync issue

#2  Could be Sage/Knowledgesync issue or your service's issue depending on how they answer

#3  Is an issue of settings on your e-mail program or maybe virus scanning software

I recently had an e-mail issue where my Outlook was using a hard coded ip address (xxx.xxx.xxx.xxx) for some reason instead of  mail.mycompanyname.com.   The ISP changed the Ip address where my e-mail server was located and magically my e-mail stopped sending and receiving.   If you had this kind of situation you should see errors in the monitor for e-mails being not sent.

Another client of mine changed the password on the account that KS uses to send.  

You should be able to do a test send in the KS administrator to see if it is actually connecting and rule out these kinds of things..