I know ActiveX is eliminated from CRM 2020 version. As per https://www.sagecity.com/sage-global-solutions/sage-crm/b/sage-crm-hints-tips-and-tricks/posts/sage-crm-2020-r1-document-drop-in-all-browsers. Edit attachment is working on IE11. But I tested and not worked. Is there anyone to whom this functionality goes well with IE11?
So that I could know where I'm going wrong. Please help.
Sulfath. In the other thread I confirmed that the feature is working on my machine. I only have Sage CRM 2020 R2 on my machine but I am not aware of problems in Sage CRM 2020 R1.
Sage CRM Our customer is using SQL 2016 version so unable to update to the R2 version since it is not supported by R2.
Same as me, IE running CRM 2020 R1.1 I'm at the following step and I can 'View' the document but when I click 'Edit Merged Document' Word never opens up
I just clicked Save and it prompted the Plugin, so allowed it and tried again. Now I get this "Functionality Not Available"
My hunch is that it is not a database issue. Although we say we don't support SQL Server 2016 that is only because we don't test it and would only be able to register a case if it were reproducible on a supported database. I think you said on the other thread that you have logged this as a case. Has this been escalated to Dublin?
Yes I had logged the case and got a response as follows
" Currently, this feature is not supported as ActiveX controls are no longer supported in certain browsers.
The CRM developers are working on a different solution, but currently there is no way to edit the documents in later versions. "
But for a client, this is required so I requested an escalation and waiting for a response.