Hello - we purchased Sage CRM in July last year as first step - with plan to follow on with Sage ERP afterwards. It seems that here in UAE support and knowledge for this product is very limited. We purchased from a Platinum reseller and to be quite frank they don't seem to even know how to support the system. Still it is not fully operational and until now they haven't been able to connect to our exchange server for email synchronisation...... also MailChimp will not work (both pretty standard requirements I would say!
anyone able to offer advise or guidance as to whom actually can help us in this region?
Lomas Middle East
Thank you for your post. I am sorry that you feel that the support you have had has been very limited. I am going to bring this to the attention of my colleagues in the Dublin development office and in the local office.
I look after training for colleagues in Support. You are welcome to contact me via [email protected]
Hello thanks for reply, SAGE Middle East are well aware of this problem but in spite promises of escalating this issue (been going on for over 3 months) nothing is happening..... a CRM that cannot synchronise emails is a very limited CRM.
Good morning - any update on this after your meeting yesterday?
The meeting was about the 'big picture'. We talked about the processes involved in the South African office taking responsibility for the Middle East support and specifically the support that the Dublin office (the team of which I am a member) can offer the team in Johannesburg. We have a plan and I have absolute confidence that the SA team will deliver this effectively. Your cases were mentioned. I will check again with my SA colleagues.
Hi Lomas, I'm handling the MailChimp case in South Africa at the moment for you. I'm in discussions with the business partner about the issue. I might have a quick solution for you, just need to iron out some details first. Will let you know if there is anything else to report. Your ref number in Johannesburg, South Africa is 158-88629
Well its the end of another working week in the Middle East........15 days since I raised this subject on the forum about support in the Middle East...... 15 days later and not one thing has changed..... still I don't have any exchange server synchronisation......... hey ho....
Hi Lomas, we had a call this morning with your BP about your issues. We are working with them to get it resolved.
11 days since the last post....... nothing has been fixed or corrected....... the thread titles says it all about support in the Middle East.......
Please contact your BP for some info on this as Sage has worked on the case with the BP already.
Conrad, your BP is not actioning anything - and neither is Sage.... lots of promises and talk but no action.
Hi, I'm going to ask one of our Customer Success agents to give you call :)
lomasmeI am going to escalate this through another management route too.