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Josh Eaton

Unable to clear notifications

Posted By

After upgrading to CRM 2017, the bell icon for notifications appears, however we are unable to clear notifications. i have hundreds of them and clear all does not work. if i clear one at a time they disappear eventually after like 3 minutes each but then on logout and log back in, they are all back again.

Is there a way to clear notifications for all users in one hit and start again?

We have exchange integration turned on and is working if that matters.

  • 0

    Hello Josh,

    Please check the Upgrade logs for any scripts didn't run properly during the upgrade. Check for update_metadata.es.

    Also look in to the databse in Custom_Edit table if the entry for escalations is there like below,

    select * from Custom_Edits where ColP_Entity = 'Escalations' if not then please run update_metadata.es script or add in database manually,

    AddCustom_Edits('Escalations','Escl_DateTime',iEntryType_DateTime,'0','','0','','','','N','','');

    Restart IIS and se if it works.

    Thanks,

    Namita

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