Hi Ken

It had been our intention to extend to Google Workspace but this was dropped from the sprints for Sage CRM 2023 R1 to prioritise the expansion of the email import feature to include Cases and Custom Entities.  This decision was based on the feedback from partners within the Partner Advisory Councils and conversations with the Sage teams around the world.   The import contacts and email feature relies on OAuth2.  OAuth2.0 is not available for Exchange on premise.  

We are looking to connect Sage CRM to mailboxes hosted on Exchange Server (on-premises) by using Hybrid Modern Authentication (HMA). But this is not yet available.

Thanks for the info... that is very disappointing.

I see under Preferences that the option to install the Outlook Lite plugin continues to exist. I assume that is my continued only option for importing emails into our CRM?

Ken

An alternative route is to look to the Accelerator Lite/Professional plugins via CRM Together.  Sage's strategy is eliminate all additional installs.    Please see:  (+) Advisory: Support for Outlook Plugins in Sage CRM 2022 R2 - Announcements - Sage CRM - Sage City Community

Hi Jeff

I’m wondering if this functionality will be available for other protocols as well.

Have a customer who is looking for upgrade to 2023.R1 to remove dependency from outlook plugins, but he is still using older POP3 emails accounts.

Any chance of having this out of the box?

Thanks!

Hi Tino

Where the customer on Sage CRM 2023 R1 is using Outlook that is connected to older POP3 email accounts or where Outlook is used as the email client for an email server other than Exchange (or where Exchange is on-premise) then I think using the Accelerator product from CRM Together is a good idea.  

What is the expected release date for CRM 2023.R2?
And more importantly to me, will it include the on-premises Exchange support?

Thanks,Ken

We are on target for Sage CRM to be released to the regions at the end of September.   I am checking about the On Prem support.

I see the 2023.R2 was released today and looking at the Release Notes, it appears that the on-premises Exchange support for Contact and Email import is still not present. I assume then that the Outlook Lite plugin is still available for us to import emails.

Any hope that this will be resolved in CRM 2024.R1 next year?