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Michele Gaw

Recent List error after upgrade from 2020 to 2022

Posted By

After upgrading to Sage CRM 2022, when a user attempts to use the recent list for a custom entity an error is thrown.  This happens even if a new value is added to the list so I don't think clearing the list will help.

This is the error...

I reviewed the page and this is what is on line 13

var CurrentUserID = CRM.GetContextInfo("user","user_userid");

I commented the line out and tried again.  It does go to the page now...however, before it lands on the page the following is displayed briefly on the screen...

"; charset utf 8 >

Not sure what could be causing this error.

The variable is on the page to control some buttons on the custom page.

Any assistance would be greatly appreciated.

  • 0

    Hi Michele

    I think I have seen somewhere someone has mentioned this before and it has been reported and it is down to be fixed (Though I might have read that on something internal to be honest) 

    I see that text even on fresh installs - but have a custom entity built into it. So an upgrade certainly has nothing to do with it. 

  • 0 in reply to Matthew Shaw

    I have seen this in around 6 out of of the 10 recent upgrades to 2022R2 we've done. (Those with custom entities) Never appeared prior to 2022. They see the "; charset utf 8 > flash up and also appends <meta name= to the URL. Our temporary workaround is to hijack the URL and remove the meta name parameter. Still exists in 2022R2.1 too.

    It also seems to affect one client who uses auto-hyperlinking on reports.

  • 0 in reply to Matthew Shaw

    We have a client trying to upgrade 2017 R3 -> 2019R2 -> 2022R2, and once 2022R2 upgrade is completed, we get the same error (charset utf 8) when trying to select a "Recent List" item for a Custom table.

    Does anyone know if it's been fixed or when it will be fixed ?

  • 0 in reply to Claude Brulotte

    I have applied a temporary fix where it will get redirect to the same page just one line before it throws an error with the below condition:

    var Key0str = new String(Request.Querystring("Key0"));
    if(Key0str != "" && Key0str != "undefined")
    {
    if (Key0str.indexOf("<") > 0) {
          Response.Redirect(CRM.URL(""));
    }
    }
    }

    Hope this help!

*Community Hub is the new name for Sage City