Some users were experiencing issues in printing/exporting using Chrome. There were also issues with launching web screens, either in the browser or through CRM integration.
The following browser versions may not be able to export/print reports in Web Screens standalone or through CRM Integration:
- Chrome - v83.0.4103.61
- Edge - v84.0.516.1
Solution
Sage 300
A hotfix is available for version 2018, 2019, and 2020.
- Download or request the hotfix from your regional Sage office or Business Partner, based on what version and product update you are on.
- To ensure your downloaded hotfix file installs properly, perform the following steps to unblock it:
- Right-click on downloaded hotfix file.
- Select Properties.
- In the General tab, check/select the box beside the word Unblock.
- Click on Apply.
- Click on Ok.
- Unzip the file and open 'HotFixReadme.txt' for instructions on how to apply the hotfix.
CRM Integration
A hotfix is available for CRM Integation with version 2019 and 2020.
- Download or request the hotfix from your regional Sage office or Sage Business partner, based on the version of your CRM Integration.
- To ensure your downloaded hotfix file installs properly, perform the following steps to unblock it:
- Right-click on downloaded hotfix file.
- Select Properties.
- In the General tab, check/select the box beside the word Unblock.
- Click on Apply.
- Click on Ok.
- Unzip the file and open 'CRM_HotFixReadme.txt' for instructions on how to apply the hotfix.
NOTE:
- See Sage 300 Product Updates Downloads to ensure you are on the latest product update before applying the hotfix for Sage 300.
HF104901_CRMIntegration_SM2019_PU5.zip
HF104901_CRMIntegration_SM2020_PU2.zip
HF104901_SM2018_PU7.zip
HF104901_SM2019_PU5.zip
HF104901_SM2020_PU2.zip