Some users were experiencing issues in printing/exporting using Chrome. There were also issues with launching web screens, either in the browser or through CRM integration.
The following browser versions may not be able to export/print reports in Web Screens standalone or through CRM Integration:
A hotfix is available for version 2018, 2019, and 2020.
A hotfix is available for CRM Integation with version 2019 and 2020.