Sage CRM 2020 R2: What to Expect

As I write the Development team are just preparing to hand the code over to the QA team. I am assuming that everything will run smoothly and with the final checks of Sage CRM 2020 R2 and it will be released to the Sage OpCos at the beginning of August.

The exact release date in your country will be determined by your local Sage team as the QA processes for the various integrations will need to be confirmed.

On the face of it Sage CRM 2020 R2 is not a big feature release as the focus for this development cycle has been on ensuring compatibility with security led environmental changes. The use of older TLS versions has been deprecated across the industry and 3rd party software and infrastructure providers are ending support for TLS 1.1. Consequently we've had to ensure our support for TLS 2.0 onwards. Sage also has had to prepare for the retirement of Basic Authentication by Microsoft 365 and therefore to update Sage CRM to support OAuth 2.0 authentication. These and other security related work have taken much of the effort in the development cycle for Sage CRM 2020 R2. The developers have had to update the Java libraries used for the integration. And while these libraries have taken care of the token management this has still necessitated many changes in the synch engine and user interface.

I have explained in older articles that the product and development team in Dublin is working with a 3-year rolling roadmap for Sage CRM. This has set the development path until 2022 and beyond. Each release has a different focus within the overall roadmap but the main thrust is to deliver on our commitment to improve the way that ISVs and partners can bring increased value to customers. We've done that in Sage CRM 2020 R2 with small but significant changes to the availability of the SDK and the way in which the Advanced Customization Wizard works.

We have also continued to develop the features of the integration with Mailchimp and our developers have continued to grind down on the bugs to improve the experience of our customers. The Release Notes document over 40 issues addressed in this release. All these changes will be documented in the Help Center, which will be updated to include 2020 R2 after its release.

We've delivered in this release

  • Improved MailChimp integration experience
  • TLS related security improvements
  • OAuth 2.0 authentication for Exchange Online
  • SDK Accessibility improvements
  • The user experience continues to improve with more than 40 cases resolved.
  • And we created new videos to help partners and customers get the best out of the system.

Over the next few articles, I'll be explaining in more details these improvements added in Sage CRM 2020 R2.