• INFO: PU9 enters "End of Maintenance" phase 1st July 2021

    As per "Sage X3 Lifecycle Policy" ( https://support.na.sage.com/selfservice/viewdocument.do?externalId=105518 ) Sage X3 PU9 will enter "End of Maintenance" phase of support on 1st July 2021 Once a version of Sage X3 enters the End of maintenance stage…
  • ALERT: Syracuse Server Hotfixes are now available for V12 and V11

    ALERT: Syracuse Server Hotfixes are now available for V12 and V11 Syracuse Server version 12.10.2.8 and Syracuse Server version 11.25.2.6 The Syracuse hotfixes contain fixes for issues: -Excel export does not work from a dashboard…
  • ALERT: V11 Syracuse 11.25.1.2 and PU9 Syracuse 9.22.7.2

    Please refer to the Sage X3 Lifecycle Policy for information on the different Sage X3 versions' support status. Syracuse hotfixes that apply to the maintained versions, releases, and patch levels: The latest Syracuse releases are only certified with…
  • INFO : How do I obtain the Installation Media for Sage Intelligence for Sage X3?

    If you need to obtain a copy of the Installation Media for Sage Intelligence (SI), including Documentation, please raise a Case via Incident Management to request the appropriate archive - please ensure that the Version Number of the existing SI Installation…
  • INFO : Sage X3 2021 R1: Updated documentation on New Features

    Please review the link below for documentation on the important new features present in Sage X3 2021 R1 (12.0.25): Latest Release Notes : Release Notes for Sage X3 2021 R1 . Please review the "Changes" Tab as well as the "New" Tab. This link is…
  • ALERT: Hotfix for V12.0.25 (2021 R1) now available

    As announced in our previous article " ALERT: Hotfix for V12.0.25 (2021 R1) to be released shortly " this hotfix is now released and available from our FTP site. This hotfix is only needed for and relevant to Version 12.0.25 (2021 R1) It resolves two…
  • ALERT: Hotfix for V12.0.25 (2021 R1) to be released shortly

    A new hotfix for Version 12.0.25 (2021 R1) will be released shortly. This hotfix contains resolutions for 2 issues in Common Data > BPs > Customers (GESBPC) when saving the Company name 2 (field BPRNAM) :- If the "Company Name 2" is empty…
  • ALERT: Version 11 - Hotfix for Syracuse (11.24.5.11)

    A new hotfix for Version 11 Syracuse has just been released This Syracuse hotfix 11.24.5.11 contains resolutions for the following issues as well as the fixes embedded in the Syracuse 11.24.2.2 Hotfix: EDI SIHEDICOM - Blanks at the beginning and end…
  • ALERT : Update on the impact of Flash deprecation on PU9 and older versions of Sage X3 products after December

    Flash is used in several functions of Sage X3 for graphical editing. In accordance with the Sage X3 lifecycle policy Sage X3 versions 8 and earlier have now reached end of maintenance and as such no patches or hotfixes will be made available. Sage…
  • ALERT: Version 12 Patch 24 is now available.

    Version 12 Patch 24 is now available. Note that this Patch includes additional changes to the new Visual Process Editor which replaces the Flash component. Please refer to the latest Patch article in https://www.sagecity.com/gb/sage-x3-uk/f/sage-x3…
  • ALERT: X3 Version 12 Patch 24 delayed

    Please note that the release of X3 Version 12 Patch 24 has been delayed due to an issue with the application. V12 Patch 24 has been delayed but a copy of the archives was posted on the FTP site before the issue was reported. It has now been removed…
  • ALERT: Syracuse 11.24.1 released with new revised Visual Process Editor display component

    Hotfix to address visual process editor display in V11 Patch 18 Released. With Syracuse version 11.23 which was recently released with V11 Patch 18, a critical issue was found this resulted in any images or icons that were inserted with links into the…
  • INFO: Technical Troubleshooting - Quick Reference Knowledgebase Articles

    The Sage X3 Knowledgebase is a vast repository of information available to all Sage customers and partners to advise and help in the smooth running of your application, enviable throughout the industry for its content. To further assist you in accessing…
  • INFO : Announcing the availability of Patch Finder for X3 Version 12

    PatchFinder for V12 has now been put in general release. PatchFinder allows you to search for details in bug fixes, enhancements, entry points and other technical modifications delivered in each of the Sage X3 application releases, for all Sage X3 products…
  • ALERT: Security SyracuseServer hotfixes available for U9,V11 and V12

    We have detected a non-critical potential security threat in the Syracuse component of Sage X3. We recommend you install the following security hot fixes for versions V12, V11 and PU9. V12 SyracuseServer 12.8.2.2 V11 SyracuseServer 11.22.5…
  • ALERT: (Finite Scheduler) Web Scheduling - Mapping Patch for 2020 R1 and R2

    There is a Sage X3 patch required for V12 2020 R1 (12.0.21) and 2020 R2 (12.0.22) This patch updates the mapping data required by the Finite Scheduler interface and is required for anyone upgrading to V12 2020 R1 (12.0.21) and V12 2020 R2 (12.0.22)…
  • ALERT: Text editor Formatting Issue with "&" Symbol in V11

    An issue has been identified with the Sage X3 text editor : If any text containing the "&" symbol is saved when it is reloaded the "&" symbol is converted to its HTML equivalent and will be displayed as "&amp" instead. For example you save the following…
  • INFO: How to find out what's new in the latest patch release in V11 and V12 - Release Notes

    With the release of 2020R3, you may be wondering about the new features and changes that have been made to this patch. Access the release notes via the What's New tab on the Online Help Center, or click on the link below; 2020R3 (V12P23) Release Notes…
  • ALERT - Flash Deprecation: New Visual Process Editor Available

    Adobe has announced the end of life of the Adobe Flash component as of December 31st 2020. After this date Adobe Flash technology will no longer be supported. Sage X3 2020 R3 and 2020 R4 contain the replacement of the Flash technology components used…
  • REMINDER: Sage X3 Support Lifecycle transitions 1st July 2020

    As of 1st July 2020 the following transitions in support lifecycle status take effect: Sage X3 V6, V7 and PU8 transitions from “Lifeline” to “End of Maintenance” Sage X3 V11 transitions from “Current” to “Standard” Customers with valid support…
  • Sage X3 Version 11 (March 2022)

    Sage X3 Version 11: Latest patches Patches provide the latest updates for enhancements, stability and performance of your system and are firmly recommended for all Sage Enterprise Management V11 customers. This document lists the latest Sage X3 patches…
  • INFO - 2020 R1 Update : Important Enhancements

    Announcing three important Enhancements in X3 V12.0.21 / 2020 R1 Update: Easy Update - Enhancement: New parameter SUP>PRF>LAUNCHSYNC to disable Window validation at the end of the update process This update contains an important enhancement to…
  • ALERT: 2019 R5 (V12.0.20) and 2020 R1 (V12.0.21)

    Important Application Patch for Sage X3 2019 R5 (12.0.20) or 2020 R1 (12.0.21). This is an important update to resolve the previously reported issue with missing text if a system is installed without FRA or ENG as the first Language See Article . …
  • Sage X3 Version 12 (Updated: April 2024)

    Sage X3 Version 12: Latest Release Information Bi-annual releases provide the latest updates for your system's enhancements, stability and performance and are firmly recommended for all Sage X3 Version 12 (V12) customers. This document lists the latest…
  • Sage X3 Version 6 (April 2019)

    Sage X3 Version 6 Patch 40 : Latest patch Information Patches provide the latest updates for enhancements, stability and performance of your system, and are firmly recommended for all Sage X3 V6 customers. T his document lists the latest Sage X3 patches…