• ALERT: Syracuse Server Hotfix 12.15.3.7 is available for V12

    Syracuse Server version 12.15.3.7 is now available 

    This version addresses issues when using the Sage X3 Office Add-in (X3-28327)

    - Fields are not selectable in the filter tab

    - Using the Excel sort tool only sorts a single column, not the entire table 

  • INFO: Syracuse Server 12.14.5.1 Hotfix

    With the delivery of Syracuse server version 12.14 delivered with Sage X3 version 2022 R1 / 12.0.29, you may have experienced an issue where it is no longer possible to save any text in plain text format when using the inbuilt Sage X3 text editor. 

    If…

  • INFO: Syracuse Server 12.13.4.2 Hotfix

    From the delivery of  SyracuseServer 12.12 (delivered with 2021 R3 / 12.0.27), you may have experienced an issue with the number of decimals on quantities in the Purchasing and Sales business processes.

    If you experience this issue, please install this SyracuseServer…

  • ALERT: Hotfix is available for the Runtime and Adxadmin component (94.1.14)

    - ONLY for 2021 R3 and 2021 R4 releases

    - ONLY if you use Java Bridge Server or VT Web Server

    Please install Runtime 94.1.14 and Adxadmin 94.1.14 to secure the communication between components.

    Runtime 94.1.14

    Adxadmin 94.1.14

    Before applying any Hotfix…

  • Alert : Hotfixes available for Patch Updates function (2021R2 and 2021R3)

    After completing a test update using the test updates option in the updates function (Administration, Utilities, Update, Updates, Test Update)

    The update status will indicate “Success” even if there are errors in the update logs. 

    This issue…

  • ALERT - 2021 R1 (12.0.25) Issue updating Trade Name 2 on customer, supplier and BP screens. Hotfix is available

    A few customers on 2021 R1 (12.0.25) have reported below issues:

    Issue 1:

    If the field "Trade name 2" is empty, you can enter a text and save the customer record. But after saving, the field only contains the value "0". 

    Issue 2:

  • The Finance Round-Up #5

    Welcome back to the latest edition of the Finance Round-Up blog!

    NEWS AND ALERTS

    There have been a couple of significant announcements in this past month; from the HMRC Header Change – which impacts all customers using the Sage X3 MTD feature, to our…

  • ALERT - Critical issues in 2021R2 when PJM is deactivated, hotfixes are available

    Critical issues in 2021R2 when PJM is deactivated
    A huge development was released in 2021R2 to improve PJM performances.
    Many functions which can be linked to projects (sales, purchases etc...) were impacted despite all the manual and automated QA tests…

  • ALERT: Hotfix for Performance Index (AIOBENCH) for 2021 R2 (12.0.26)

    The Performance Index function (AIOBENCH) is a useful performance measurement tool available in Sage X3 and this feature was significantly improved in 2021 R2 (12.0.26)  

    Unfortunatley these improvements have also introduced an unwanted change in the way…

  • ALERT: X3 Mandatory Dimension Error for hidden/ displayed only dimension in 2021 R1 - HOTFIX Available

    In 2021 R1, users may experience issues when creating the sale invoices for the Mandatory Dimension for the displayed only or hidden dimensions.

    Details of the fix: The creation of a Sales invoice in GESSIH is possible without value in the line analytical…

  • ALERT : Hotfix MongoDB 4.0.18.84 is now available.

    MongoDB 4.0.18.84 hotfix is now released and available from our FTP Site

    This Hotfix addresses an issue with the Mongo 4.0 Installer when the Certificate Password contains a dollar-sign ($).

    The Installer displays the following error message:

    "Import-PfxCertificate…

  • ALERT: X3 Standard Cost Calculation Error in 2021 R1 - HOTFIX Available

    In 2021 R1 (12.0.25) release, user may experience an error when running the Standard Cost Calculation:

    Summary of the issue:

    When 2 components are used in a BOM and these components use the same overhead category, the calculation of standard cost triggers…

  • The Finance Round-Up #3

    Finance Round Up

    Welcome back to the latest instalment of the Finance round up!

    UPDATES

    Firstly, although there are no functional updates this time, its worth noting that there are new versions of Syracuse for V11 and PU9. Please check this Alert for…

  • ALERT: Syracuse Server Hotfixes are now available for V12 and V11

    ALERT: Syracuse Server Hotfixes are now available for V12 and V11 

    Syracuse Server version 12.10.2.8 and Syracuse Server version 11.25.2.6 

    The Syracuse hotfixes contain fixes for issues:

    -Excel export does not work from a dashboard (X3-236950…

  • ALERT: V11 Syracuse 11.25.1.2 and PU9 Syracuse 9.22.7.2

    Please refer to the Sage X3 Lifecycle Policy for information on the different Sage X3 versions' support status. Syracuse hotfixes that apply to the maintained versions, releases, and patch levels:

    The latest Syracuse releases are only certified with…

  • ALERT: X3 Warehousing functions error In 2021 R1 - HOTFIX Available

    In 2021 R1 release, users may experience issues when clicking on some of the fields in Sage X3 / Sage X3 Warehousing functions GESITF, GESBPC, GESBPS or GESREP.

    The function will be abruptly closed and the session will sometimes be lost.

    A hotfix has…

  • The Finance Round-Up #2

    Welcome back to the second instalment of the Finance round up!

    V11 P19 Released

    Firstly, Sage has recently released Sage X3 Version 11 Patch 19.  You can find links for the latest patches for all versions here.

    Please take a look at the Release…

  • ALERT: Hotfix for V12.0.25 (2021 R1) now available

    As announced in our previous article "ALERT: Hotfix for V12.0.25 (2021 R1) to be released shortly" this hotfix is now released and available from our FTP site.

    This hotfix is only needed for and relevant to Version 12.0.25  (2021 R1)   It resolves…

  • ALERT: Hotfix for V12.0.25 (2021 R1) to be released shortly

    A new hotfix for Version 12.0.25  (2021 R1)  will be released shortly.

    This  hotfix contains resolutions for 2 issues in 
    Common Data > BPs > Customers  (GESBPC) when saving the Company name 2 (field BPRNAM) :-

     

    • If the "Company Name 2"  i…
  • ALERT: Version 11 - Hotfix for Syracuse (11.24.5.11)

    A new hotfix for Version 11 Syracuse has just been released

    This Syracuse hotfix 11.24.5.11 contains resolutions for the following issues as well as the fixes embedded in the Syracuse 11.24.2.2 Hotfix:
    • EDI SIHEDICOM - Blanks at the beginning and end of…
  • ALERT: Version 11 - Hotfix for Syracuse (11.24.2.2)

    A new hotfix for Version 11 Syracuse has just been released

    This Syracuse hotfix 11.24.2.2 contains resolutions for the following issues:

    • Random issue when printing (truncated or empty file)
    • Text editor issue when using > and < symbols

    You can…

  • ALERT: Version 12 - Hotfix available for Runtime and Adxadmin (93.1.22)

    A new version of the Runtime and Adxadmin component is now available for X3 Version 12

    The Runtime version 93.1.22 and Adxadmin version 93.1.22 addresses the following issue:

    • "Non-existent Label" error in ASYRSUBTAB.adx

     

    You can download…

  • ALERT: New Flash Component Hotfix for X3 V12 Patch 23 and below

    Reminder: Flash components will be deprecated on all browsers on December 31st.

    Sage strongly recommends updating your Sage X3, Sage X3 HR & Payroll or Sage X3 Warehousing instances to 2020 R4 to benefit from the technical replacement of Flash.

    For…

  • ALERT: Advanced Bank Statement Import (BSI) issue identified on 2020R3

    An issue was detected in the BSI function in 2020R3 (V12P23), whereby the company amount in the open items is not calculated correctly after modifying upper case matches and manually assigning the remainder of the payment to another open item, effectively…

  • New version of MongoDB for Version 11

    MongoDB 4.0.18.83 has now been released and is available for download from the UKI FTP site
        
    Please use this new MongoDB setup if you are installing X3 Version 11 patch 18, or if you have experienced an issue upgrading to MongoDB 4.0.18 using the setup…