Sage Accounts production

I'm having a problem creating the pdf of the company accounts in Sage Accounts Production.  I can create the full accounts but when I try and create the companies house accounts it says sorry we're experiencing a technical problem.  I've tried in two different browsers (Chrome and edge) and my partner has tried through her computer with no luck.  It has been like this since last Friday.  I can't get through to the help desk as they're engaged - is this going to be resolved soon?

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