Hi Martyn,

There can be a few reasons for this message including;

• When recording the absence in your pay run, you set the documentation received to no.
• The qualifying sick days taken up to this pay date are less than 4.  For help with waiting/qualifying days, please click here.
• The employee has used up all 28 weeks of SSP that is permitted

If the linked content helps you, please click Yes at the bottom of the article.

Regards,
Adam
Sage UKI

Hi Martyn,

There can be a few reasons for this message including;

• When recording the absence in your pay run, you set the documentation received to no.
• The qualifying sick days taken up to this pay date are less than 4.  For help with waiting/qualifying days, please click here.
• The employee has used up all 28 weeks of SSP that is permitted

If the linked content helps you, please click Yes at the bottom of the article.

Regards,
Adam
Sage UKI