voided invoice

Question

a customer has paid an invoice I accidentally duplicated and voided. 
 Now they want me to issue a credit note for it but I can't edit a voided invoice. 
 Whats the best way round this please? 
 thank you

Andy Rickeard · Accepted Answer

Hi Lucy,

Thanks for using Community Hub.

There are two ways to handle this. You can create a one off credit note to send to the customer, or you could create a new invoice and then generate the credit note from that to keep your ledger balanced correctly.

If this helps, please click Verify Answer.

Regards,

Andy
Sage UKI

Sage Accounting UKI

voided invoice

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