x Want to participate? Join the group to interact
  • State Suggested Answer
  • Replies 1 reply
  • Answers 1 answer
  • Subscribers 29 subscribers
  • Views 639 views
  • Users 0 members are here
Browse Forums
Announcements
73
topics
0
replies
Making Tax Digital
37
topics
47
replies
Sage Accounting General Discussion
1k
topics
2k
replies
Sage Accounting Start General Discussion
168
topics
280
replies
Sage Individual General Discussion
19
topics
34
replies
Kim Berger

Bank Feed Reference not matching

SUGGESTED
Posted By

Hi

Sorry if these are dumb questions but I haven't got the time to find the answer.

Q1.I am new to Bank Feeds. I have entered a load of Bank Payments for my 02 mobile bill. Each month it is a penny or two different so can't put in as a regular payment. Not reconciled as yet!

For the bank feed to match it to the sage transaction I need the ref to say 02 rather than DD/STO. Is their a default way to add this so I don't have to input it with every bill & a quick way to change the few I haven't reconciled yet rather than changing 1 by 1.

Q2 I have a customer who uses the 1st letter of his long business name on his Orders etc. His bank payment comes up in bank feeds as his long trading name so won't match with the initials he uses on p.o. Is there a rule so that I can get the bank to recognise the sage payment?

Any help truly appreciated from someone who prefers to spend time with their granddaughter rather than inputting on Sage Slight smile

  • 0
    SUGGESTED

    Hi ,

    Thanks for using Sage City.

    Apologies for any delay in responding to your query.

    In regard to Q1, is the ref in question the ref you have entered in Sage business cloud or is this the ref pulled from the bank, as this can't be changed or amended by us if it's coming from the bank. Updating them would need to be done individually/manually in SBC.

    In regard to Q2, you can find our guide on rules and setting these up in the program (this may help find a defining factor in the ref you can use to pick this up as a match) the guide is available here;

    help.accounting.sage.com/.../accounting-create-bank-rule.html

    also In regard to Q2, we can investigate this further and take a look at the rules/contact, please email us at [email protected] and we can look into it further

    You can also view all our other guides available on our help centre here;

    help.accounting.sage.com/.../Home.html

    Regards,
    Rob
    Sage UKI

*Community Hub is the new name for Sage City