Hi,

We're having trouble connecting our bank feed.

We had it connected a year or so ago but there was a technical issue and it disconnected. We've since tried to re-connect by selecting our bank and account type, but upon clicking continue on the account details page, we get an error message saying something went wrong.

We have called sage about this numerous times over the past year but just get told that this issue is with the developers. Very frustrating as we're having to enter all transactions manually!

Has anyone else had this issue or have any tips on what else we can try?

Thanks

Mark

  • 0

    Hi Mark,

    I am so sorry to hear you are still experiencing these issues. We do have a work around where you can upload a CSV File of your transactions. This will give you similar functionality to being directly connected to a bank. The only difference is you will have to physically upload the file.

    The following article will provide details on how to complete this within Accounting:

    Bank statement import

    Thank you,