Hi,
my client has overpaid me. I have transferred the different back to them but how do I record invoice payment as the total is now different
I'm using sageone
If anyone can help that would be great
Hi
Thanks for using Sage City
To resolve this then allocate the payment to the invoice which will leave an unallocated value as a payment on account.
Then go to banking > new > purchase/payment > customer refund > select the relevant customer and record the refund to the customer.
These articles may help:
https://help.accounting.sage.com/en-gb/accounting/invoicing/extra-account-allocations.html
https://help.accounting.sage.com/en-gb/accounting/sales/edit-customer-refund.html
If you need any further assistance please call Sage Business Cloud Support on 0191 479 5911 (this line is open 24/7)
Regards
Hi
Thanks for using Sage City
To resolve this then allocate the payment to the invoice which will leave an unallocated value as a payment on account.
Then go to banking > new > purchase/payment > customer refund > select the relevant customer and record the refund to the customer.
These articles may help:
https://help.accounting.sage.com/en-gb/accounting/invoicing/extra-account-allocations.html
https://help.accounting.sage.com/en-gb/accounting/sales/edit-customer-refund.html
If you need any further assistance please call Sage Business Cloud Support on 0191 479 5911 (this line is open 24/7)
Regards
*Community Hub is the new name for Sage City